Full Cycle Account Executive London, England, United Kingdom

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are searching for a Full Cycle Account Executive based in London, dedicated to driving new business growth across the EMEA region. As a Full Cycle Account Executive, you will be instrumental in fuelling Lightspeed’s revenue growth by owning the entire sales process - from prospecting through to closing.

Your primary responsibility will be to identify, engage, and secure high-value clients within the Hospitality industry. Acting as a trusted advisor, you will develop a deep understanding of each client’s unique challenges and opportunities, then deliver tailored Lightspeed solutions that showcase clear value and inspire long‑term partnerships. This role is ideal for a proactive, results‑driven sales professional with a consistent record of exceeding sales targets in a direct sales environment.

What you will be doing:

• Make a high volume of outbound sales calls to qualified leads, driving customer acquisition, pipeline growth, and business development opportunities.
• Understand prospects’ business challenges and align Lightspeed’s solutions to deliver measurable value and impact.
• Build and maintain long‑term client relationships, providing exceptional service throughout the full sales cycle.
• Negotiate and close deals with professionalism, contributing directly to revenue growth.
• Collaborate with teams across Marketing, Product, and Operations to ensure a seamless and consistent customer experience.
• Consistently achieve or exceed monthly and quarterly sales targets in a fast‑paced, results‑driven environment.
• Keep CRM (e.g., Salesforce) updated with accurate sales activity, ensuring clear pipeline visibility and reliable forecasting.
• Stay informed on hospitality and retail tech trends, competitor offerings, and evolving customer needs to refine your outreach and strategy.
• Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• Experience in outbound, customer‑facing sales, ideally within SaaS, POS, retail, hospitality, or broader technology sectors.
• Proven success managing 360° sales cycles, from prospecting and cold calling to closing complex deals and overcoming objections.
• Strong consultative sales approach, with the ability to identify customer pain points and demonstrate clear ROI through tailored solutions.
• Knowledge of SaaS sales and the operational needs of retail and hospitality businesses; direct industry experience is a plus.
• Proficient in using CRM tools like Salesforce to manage pipeline, forecast accurately, and track all sales activity.
• Highly organised and self‑motivated, capable of managing multiple priorities in a fast‑paced, target‑driven environment.
• Natural relationship‑builder, with excellent communication and interpersonal skills to nurture client trust and loyalty.
• Collaborative and solution‑focused, with a strategic mindset and the resilience to navigate challenges and drive results.

What’s in it for you?

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.
• Enjoy a range of benefits that’ll keep you happy & healthy!
• Lightspeed RSU program (we are all owners)
• Flexible paid time off policy
• Paid Leave Assistance for new Parents….and so much more!

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.