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- Tasks: Be the go-to support for customers, solving tech issues and ensuring top-notch service.
- Company: Join Lightspeed, a fast-growing tech company with a vibrant culture.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Make a real impact while working with a diverse, global team.
- Qualifications: Fluent in German and English, with customer service or tech support experience.
- Other info: Great opportunity for growth in a supportive and inclusive environment.
The predicted salary is between 25000 - 30000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. You will have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
Key Responsibilities:
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Work within our customer support platforms to document, track and resolve interactions.
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member.
- Advocate and promote improvements to our products and services.
- Operate within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager).
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support.
- Strong attention to detail with an emphasis on providing an exceptional customer experience.
- Excellent verbal and written communication skills in German & English.
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows.
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms.
- Experience or knowledge of the Hospitality industry.
- Experience supporting a SaaS product.
- Experience supporting an iOS application.
- Computer networking experience or interest.
- Passion in technology; working knowledge of Mac OS and basic knowledge of HTML/CSS.
- Hospitality experience; Dutch or French written and verbal communication skills.
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme.
- £400 annually towards Health and Wellbeing.
- Optical cover.
- Opportunity to join a growing team, in a fast-paced, high-growth company.
- Work with a team of incredibly talented and forward-thinking people!
- Amazing benefits & perks, including equity for all Lightspeeders.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
German speaking Support Specialist New Belfast, Northern Ireland, United Kingdom employer: Lightspeed Restaurant
Contact Detail:
Lightspeed Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Support Specialist New Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those at Lightspeed. A friendly chat can open doors that a CV can't.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your personality! When you get the chance to speak with someone from the team, let your enthusiasm shine through. We love a positive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates like you!
We think you need these skills to ace German speaking Support Specialist New Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Support Specialist. Highlight your customer service experience and any technical skills that match what we're looking for. A personalised CV shows us you're genuinely interested!
Show Off Your Language Skills: Since this role requires German and English, don’t forget to showcase your language proficiency. Use examples in your application to demonstrate how you've used these skills in a professional setting.
Be Yourself in the Cover Letter: Your cover letter is your chance to let your personality shine! Share why you’re excited about joining our team at Lightspeed and how you can contribute to our mission. We love seeing enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lightspeed Restaurant
✨Know Your Stuff
Make sure you brush up on your knowledge of the hospitality industry and common technical issues. Familiarise yourself with Lightspeed's products and services, as well as basic troubleshooting techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your German
Since this role requires excellent communication skills in both German and English, practice speaking and writing in German before the interview. You could even role-play common customer scenarios to get comfortable with the language and terminology used in customer support.
✨Show Your Customer Service Skills
Prepare examples from your previous experience where you've provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to maintain Lightspeed's Gold Class standard for support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, and growth opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!