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- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a focus on inclusivity.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Be part of a diverse team making a real impact in the hospitality industry.
- Qualifications: Fluent in German and English, with customer service or tech support experience.
- Other info: Flexible shifts and a supportive environment for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM. Flexibility on working days and shifts (weekends included). Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Work within our customer support platforms to document, track and resolve interactions.
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member.
- Advocate and promote improvements to our products and services.
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager).
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support.
- Strong attention to detail with an emphasis on providing an exceptional customer experience.
- Excellent verbal and written communication skills in German & English.
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows.
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms.
- Experience or knowledge of the Hospitality industry.
- Experience supporting a SaaS product.
- Experience supporting an iOS application.
- Computer networking experience or interest.
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme.
- £400 annually towards Health and Wellbeing.
- Optical cover.
- Opportunity to join a growing team, in a fast-paced, high-growth company.
- Work with a team of incredibly talented and forward-thinking people!
- Amazing benefits & perks, including equity for all Lightspeeders.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
German speaking Support Specialist Belfast, Northern Ireland, United Kingdom employer: Lightspeed Restaurant
Contact Detail:
Lightspeed Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Support Specialist Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lightspeed. Understand their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers in both German and English, it’s crucial to be clear and confident. Try role-playing common customer scenarios with a friend to get comfortable with the language and the types of questions you might face.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace German speaking Support Specialist Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Support Specialist. Highlight any customer service experience and technical skills that match what we're looking for. A personalised CV shows us you're genuinely interested!
Show Off Your Language Skills: Since this role requires German and English, make sure to showcase your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication skills.
Be Yourself: We want to know the real you! Don’t hesitate to share your passion for technology and customer service in your application. Authenticity goes a long way in helping us see if you’re a good fit for our team.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Lightspeed Restaurant
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and technical support. Familiarise yourself with common issues in the hospitality industry and how to troubleshoot them. This will help you answer questions confidently and show that you're ready to jump in.
✨Practice Your German
Since this role requires excellent communication skills in both German and English, practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge.
✨Show Your Enthusiasm
Lightspeed values positive interactions, so be sure to convey your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will highlight your commitment to exceptional service.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the support team faces. This shows that you're genuinely interested in the role and helps you determine if it's the right fit for you.