b Overview /b p In this role, you manage Lightspeed’s largest hospitality customers in the UK, driving growth, product adoption, and retention. You will build strategic account plans, nurture executive relationships, and coordinate cross-functionally to deliver a outstanding customer experience. You’ll rely on data, feedback, and SaaS expertise to create long-term partnerships and prevent churn. This is a higher-impact, enterprise-facing role within a fast-growing tech company. /p b Pay / Benefits /b ul li Equity scheme for employees /li li Health Wellness Credit up to 400 per year /li li Mental Health Support via Modern Health App /li li People Experience allowing work from anywhere for 60 days a year /li li Volunteer time off /li li Transit benefit for public transport /li /ul b Responsibilities /b ul li Main point of contact for top hospitality customers in the UK /li li Develop and execute strategic account plans to drive growth, retention, and product adoption /li li Increase product usage and drive Net Revenue Retention (NRR) growth /li li Plan and lead quarterly business reviews and success plans /li li Analyze usage data, go-live milestones, and health scores to preempt risks /li li Build trusted relationships with C-level and operational stakeholders /li li Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to ensure excellent customer experience /li li Collect customer feedback and share with relevant teams to identify product gaps and optimize the journey /li /ul b Key requirements /b ul li 3–5+ years in Account Management or Strategic Customer Success in B2B SaaS with enterprise customers /li li Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and ability to use them to manage a portfolio /li li Hands-on, data-driven, and strong relationship-management skills /li li Experience managing complex, multi-level stakeholder structures including C-level, operations, and technical teams /li li Fluent business-level English /li li Hospitality, POS, or hospitality tech industry experience is a plus but not required /li /ul ul li ownership mindset /li li data-driven decision making /li li relationship management /li li SaaS metrics proficiency (NRR, churn, expansion) /li li data analysis of usage data and health scores /li li go-live milestone tracking /li /ul
Strategic Account Manager employer: Lightspeed POS
Lightspeed is an exceptional employer that fosters a vibrant and inclusive work culture, offering genuine career growth opportunities and the chance to make a real impact within a dynamic team. Located in London, employees benefit from a range of perks including a health and wellness credit, mental health support, and the flexibility to work remotely for part of the year, all while being part of a company that values diversity and community engagement.
