At a Glance
- Tasks: Be the first point of contact for customers, solving their tech issues and providing top-notch support.
- Company: Join Lightspeed, a fast-growing tech company with a global support team.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Other info: Flexible shifts, including weekends, in a dynamic and inclusive environment.
- Why this job: Make a real difference in customer experiences while working with a talented team.
- Qualifications: Fluent in German and English, with customer service or tech support experience.
The predicted salary is between 30000 - 40000 £ per year.
Thank you for your interest in joining Lightspeed’s Support team. As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests from general education to hardware/software investigation and everything in between. You will work closely with various global teams to investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What You’ll Be Doing
- Working with a truly global, multi-language 24/7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Having enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email
- Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Working within our customer support platforms to document, track and resolve interactions
- Assisting with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocating and promoting improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager)
What You’ll Be Bringing To The Team
- Previous customer service experience and/or technical support with strong attention to detail and emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms (iOS, Android, OSX, Windows)
Even Better If You Have, But Not Necessary
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s In It For You
- Unlimited annual leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team in a fast‑paced, high‑growth company
- Work with a team of incredibly talented and forward‑thinking people
- Work for a team that values hard work and knows how to celebrate wins
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates during all aspects of the selection process.
Support Specialist, German speaking employer: Lightspeed Commerce
Lightspeed is an exceptional employer that prioritises employee well-being and growth, offering unlimited annual leave and a generous health and wellbeing allowance. Our vibrant work culture fosters collaboration within a diverse, global team, ensuring that every Support Specialist has the opportunity to thrive in a fast-paced environment while making meaningful contributions to our hospitality customers. Join us to be part of a forward-thinking company that values hard work and celebrates achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist, German speaking
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's values, products, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with customers from various backgrounds, being fluent and confident will help you stand out during interviews and assessments.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle the challenges that come with being a Support Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Lightspeed. Don’t miss out on this opportunity!
We think you need these skills to ace Support Specialist, German speaking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of enthusiasm and a positive tone can make a big difference.
Tailor Your Application:Make sure to customise your application for the Support Specialist role. Highlight your relevant experience in customer service and technical support, especially in hospitality. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Stuff
Familiarise yourself with Lightspeed’s products and services, especially those related to the hospitality industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be interacting with customers in both German and English, practice articulating your thoughts clearly in both languages. Consider doing mock interviews or role-playing scenarios to enhance your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your troubleshooting techniques.
✨Be Ready for Flexibility
Understand that this role requires flexibility in working hours, including weekends. Be prepared to discuss your availability and show that you're adaptable to different shifts and schedules.
