At a Glance
- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a focus on inclusivity.
- Benefits: Unlimited annual leave, health perks, and equity for all team members.
- Other info: Be part of a diverse team that celebrates hard work and success.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Customer service experience and strong communication skills in German and English.
The predicted salary is between 30000 - 42000 £ per year.
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Support Specialist, German speaking in London employer: Lightspeed Commerce
At Lightspeed, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Strategic Account Executive in the UK, you'll benefit from a supportive environment that prioritises employee growth, with access to ongoing training and development opportunities. Join us to make a meaningful impact in the hospitality sector while enjoying competitive compensation and a commitment to inclusivity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist, German speaking in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lightspeed. Understand their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical troubleshooting. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves interacting with customers in both German and English, be ready to demonstrate your language proficiency. You might even want to practice answering questions in both languages to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace Support Specialist, German speaking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and technical support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Language Skills:Since this role requires German and English communication, make sure to highlight your proficiency in both languages. We love seeing candidates who can connect with our diverse customer base!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and technical support. Familiarise yourself with common issues in the hospitality industry, as well as the products and services offered by Lightspeed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your German
Since this position requires fluency in German, practice speaking and writing in the language before your interview. You might be asked to demonstrate your communication skills, so being prepared will give you an edge. Consider role-playing common customer scenarios to get comfortable with the terminology.
✨Show Enthusiasm
Lightspeed values positive interactions, so make sure to convey your enthusiasm for helping customers. During the interview, share examples of how you've gone above and beyond in previous roles to provide exceptional service. This will highlight your commitment to maintaining their Gold Class standard.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, company culture, or specific challenges the support team faces. This shows that you're not only interested in the role but also in how you can contribute to the team's success. It’s a great way to demonstrate your proactive attitude!
