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For Companies At a Glance
- Tasks: Engage with top hospitality clients, driving growth and product adoption.
- Company: Join Lightspeed, a leading tech company transforming the hospitality industry.
- Benefits: Enjoy equity options, wellness credits, remote work flexibility, and more.
- Why this job: Make a real impact while building strong partnerships in a dynamic environment.
- Qualifications: 3-5 years in Account Management within B2B SaaS; strong relationship skills required.
- Other info: Inclusive culture with genuine career growth opportunities and fun team activities.
The predicted salary is between 36000 - 60000 £ per year.
Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
What you’ll do
- Act as the main point of contact for our largest and most strategic hospitality customers
- Develop and execute strategic account plans to drive growth, retention, and product adoption
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- Plan and lead quarterly business reviews and success plans
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey
What you bring
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
- A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
- Fluent business-level English
- Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required
What’s in it for you?
- Genuine career growth opportunities based on performance within a company that’s continuously expanding
- Work with highly skilled people who are as passionate about sales & marketing as you are
- An environment that encourages initiatives and leadership
- Work in a team big enough for growth but lean enough to make a real impact
- Fun activities with your teammates & social events throughout the year
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit - expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Healthy snacks and after-work socials organised by the company
- Health, Dental and Optical cover
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
Strategic SaaS Account Manager (London) - Enterprise Hospitality (Hiring Immediately) employer: Lightspeed Commerce
Contact Detail:
Lightspeed Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS Account Manager (London) - Enterprise Hospitality (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to current employees at Lightspeed on LinkedIn. Ask them about their experiences and get the inside scoop on what it’s really like to work there. This can give you a leg up in your interviews!
✨Tip Number 2
Prepare for those interviews by diving deep into SaaS metrics. Brush up on NRR, product adoption, and churn rates. Being able to discuss these topics confidently will show that you’re not just another candidate, but someone who truly understands the business.
✨Tip Number 3
Showcase your relationship management skills! Think of examples from your past roles where you’ve built strong partnerships with clients. Be ready to share how you’ve driven growth and retention – this is key for the Strategic Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Lightspeed team. So, hit that ‘Apply’ button and let’s get started!
We think you need these skills to ace Strategic SaaS Account Manager (London) - Enterprise Hospitality (Hiring Immediately)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic SaaS Account Manager role. Highlight your experience in account management and any relevant SaaS metrics you've worked with, as this will show us you're a great fit for the position.
Showcase Your Relationship Skills: Since this role involves building strong relationships with C-level stakeholders, share examples of how you've successfully managed complex stakeholder structures in the past. We want to see your hands-on approach and relationship management skills shine through!
Be Data-Driven: We love candidates who can leverage data to drive growth and product adoption. Include specific metrics or achievements from your previous roles that demonstrate your ability to analyse data and make informed decisions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Lightspeed Commerce
✨Know Your SaaS Metrics
Make sure you brush up on your understanding of key SaaS metrics like Net Revenue Retention (NRR), product adoption, and churn rates. Being able to discuss these metrics confidently will show that you’re not just familiar with the industry but also ready to drive growth for their enterprise customers.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or even past interviewees on LinkedIn. This can give you insights into the company culture and what they value in a Strategic Account Manager. Plus, it shows initiative and a genuine interest in building relationships, which is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing complex stakeholder structures or driving product adoption. Prepare examples from your past experience that demonstrate your strategic thinking and relationship management skills.
✨Showcase Your Passion for Hospitality
Even if you don’t have direct experience in the hospitality sector, express your enthusiasm for the industry. Research current trends and challenges in hospitality tech, and be ready to discuss how you can leverage your SaaS expertise to create value for their customers.