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- Tasks: Lead customer adoption strategies and maximise platform utilisation for Lightspeed.
- Company: Join Lightspeed Commerce, a leader in SaaS solutions based in London.
- Benefits: Enjoy remote flexibility, competitive benefits, and a healthy work-life balance.
- Other info: Opportunity to innovate and grow within a supportive and collaborative culture.
- Why this job: Shape customer success and make a real impact in a dynamic tech environment.
- Qualifications: 5+ years in SaaS leadership with team-building and engagement strategy expertise.
The predicted salary is between 60000 - 80000 £ per year.
Lightspeed Commerce in London is seeking a Customer Adoption and Success Manager to architect and lead the Adoption function. You will design a digital engagement model that maximizes customer utilization of the Lightspeed platform.
The ideal candidate will have over 5 years in SaaS post-sales leadership, a strong ability to build teams from scratch, and expertise in blending digital and high-touch engagement strategies.
The role offers remote flexibility and various employee benefits, ensuring a healthy work-life balance.
Senior SaaS Adoption & Customer Success Leader, EMEA in London employer: Lightspeed Commerce
Contact Detail:
Lightspeed Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior SaaS Adoption & Customer Success Leader, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities at Lightspeed Commerce or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success roles and practice your answers. Make sure you can showcase your experience in building teams and your strategies for customer engagement.
✨Tip Number 3
Show off your digital skills! Since this role involves designing a digital engagement model, be ready to discuss your previous successes with digital strategies. Bring examples of how you've maximised customer utilisation in past roles.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets into the right hands. Plus, it shows you're genuinely interested in joining our team at Lightspeed Commerce.
We think you need these skills to ace Senior SaaS Adoption & Customer Success Leader, EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in SaaS post-sales leadership and any relevant achievements that showcase your ability to build teams and engage customers effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with digital engagement models and how you can maximise customer utilisation of the Lightspeed platform.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership skills. We want to see examples of how you've successfully built teams from scratch and led them to success in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the Lightspeed platform and its features. Familiarise yourself with common customer pain points and how the platform addresses them. This will show your potential employer that you’re not just a candidate, but someone who can genuinely help customers succeed.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and led teams in previous roles. Highlight specific strategies you used to foster collaboration and drive success. This is crucial for a role that involves architecting the Adoption function, so be ready to discuss your approach to team dynamics.
✨Blend Digital and High-Touch Strategies
Think about how you can combine digital engagement with personal touchpoints. Prepare to discuss your experience in creating effective engagement models that maximise customer utilisation. This will demonstrate your ability to innovate and adapt to different customer needs.
✨Emphasise Work-Life Balance
Since the role offers remote flexibility, be prepared to talk about how you manage your time and maintain productivity while working remotely. Share any tools or techniques you use to ensure a healthy work-life balance, as this aligns with the company’s values.