At a Glance
- Tasks: Support customers with tech issues and provide exceptional service via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a focus on hospitality.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Be part of a diverse team making a real impact in the tech world.
- Qualifications: Fluent in French and English, with customer service or tech support experience.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support; strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in French & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Passion in technology
- Working knowledge of Mac OS and basic knowledge of HTML/CSS
- Hospitality experience
- Dutch or French written and verbal communication skills
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role, hit the 'Apply' button and give it a try!
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‐free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.
French speaking Support Specialist in London employer: Lightspeed Commerce
At Lightspeed, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a French speaking Support Specialist, you'll enjoy unlimited annual leave, a generous health and wellbeing allowance, and the opportunity to grow within a fast-paced, innovative company. Join a talented team dedicated to providing outstanding support to our hospitality customers while forging meaningful relationships in a truly global environment.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's values, products, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills in both French and English. Since you'll be interacting with customers in these languages, being fluent and confident will help you stand out during interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current or former Lightspeed employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in joining the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to be part of the Lightspeed family.
We think you need these skills to ace French speaking Support Specialist in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires excellent communication in both French and English, make sure to highlight your language proficiency in your CV. Use clear and concise language to demonstrate your ability to communicate effectively with our diverse customer base.
Tailor Your CV to the Role:Take a moment to customise your CV for the Support Specialist position. Emphasise any previous customer service or technical support experience you have, especially if it relates to the hospitality industry or SaaS products. We want to see how your background aligns with what we do!
Be Enthusiastic and Personable:In your application, let your personality shine through! We’re looking for someone who can engage positively with customers. Share examples of how you've provided exceptional customer experiences in the past, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lightspeed!
How to prepare for a job interview at Lightspeed Commerce
✨Brush Up on Your Tech Skills
Make sure you're comfortable with common online, mobile, and desktop platforms. Since you'll be troubleshooting hardware and software issues, a basic understanding of iOS, Android, OSX, and Windows will go a long way in the interview.
✨Show Off Your Customer Service Experience
Prepare to discuss your previous customer service roles. Highlight specific examples where you provided exceptional support, especially in a technical context. This will demonstrate your ability to maintain Lightspeed's Gold Class standard.
✨Practice Your Bilingual Communication
Since the role requires excellent verbal and written communication skills in both French and English, practice answering common interview questions in both languages. This will help you feel more confident and showcase your language proficiency.
✨Familiarise Yourself with the Hospitality Industry
Do some research on the hospitality sector and understand the common challenges faced by businesses in this field. Being knowledgeable about industry-specific issues will impress your interviewers and show that you're genuinely interested in the role.
