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- Tasks: Drive growth for SMB Retail customers and build strong, lasting relationships.
- Company: Join Lightspeed, a leading tech company transforming retail experiences.
- Benefits: Enjoy flexible working, health benefits, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while helping businesses thrive.
- Qualifications: Sales-driven with experience in account management or customer success.
- Other info: Be part of an inclusive team that values diverse backgrounds and experiences.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Account Manager to join our Retail / Ecommerce team in London. You will drive expansion of your book of business consisting of Lightspeed's SMB Retail customers. As the trusted partner for your customers, you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our Retail customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.
What you'll be doing:
- Develop a deep understanding of your customers, including their opportunities for growth and optimisation.
- Nurturing excellent relationships with our existing customers and ensuring their ongoing success.
- Meeting and exceeding the sales quotas.
- Plan and deliver Quarterly Business Reviews and Success Plans.
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth.
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation.
- Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events.
- Own and drive the strategy for each customer in your book of business.
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer experience.
- Maintaining a deep understanding of the Lightspeed products, integrations and partners.
- Leading/supporting strategic Retail-focused projects.
What you need to bring:
- Experience in customer success, account management, sales development or business development.
- Understanding of solution-based consultative sales and customer success in a SaaS environment.
- Professional poise and confidence while communicating with customers.
- Great task and time management skills.
- Ability to handle a funnel and proactively approach your customers.
Even better if you have, but not necessary:
- Bachelor's degree in a relevant field.
- Ability to use Salesforce, Churn Zero.
- Industry expertise in Retail tech.
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role, hit the 'Apply' button and give it a try.
What's in it for you?
- Genuine career opportunities in a company that's creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
- Exposure to modern and proven technology.
- Opportunity to learn and expand your skillset.
- Become a valued part of the diverse and inclusive Lightspeed family.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Account Manager, Retail in London employer: Lightspeed Commerce
Contact Detail:
Lightspeed Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Retail in London
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Account Manager. Be ready to share specific examples of how you've driven customer success and built strong relationships in the past.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager, Retail in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. It helps us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your experience in customer success and account management, and relate it back to the specific responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Lightspeed.
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Customers
Before the interview, take some time to research the company’s SMB Retail customers. Understand their challenges and opportunities for growth. This will help you demonstrate your ability to build strong relationships and provide value throughout the customer journey.
✨Showcase Your Sales Skills
Prepare examples of how you've met or exceeded sales quotas in previous roles. Be ready to discuss your approach to solution-based consultative sales, especially in a SaaS environment. This will highlight your sales-driven mindset and experience.
✨Be Ready to Discuss Strategy
Think about how you would own and drive the strategy for each customer in your book of business. Prepare to share your thoughts on account retention and growth strategies, as well as how you would advocate for customer needs within the organisation.
✨Demonstrate Team Collaboration
Since this role involves working cross-functionally with internal teams, be prepared to discuss your experience collaborating with others. Share specific examples of how you’ve worked with implementation, support, or product teams to ensure customer satisfaction.