At a Glance
- Tasks: Manage exciting projects, provide tech support, and train customers on our innovative POS products.
- Company: Join Lightspeed, a dynamic tech company with a focus on customer service and innovation.
- Benefits: Enjoy flexible work, career growth, health benefits, and a share in the company.
- Other info: Great opportunities for personal development and a supportive team environment.
- Why this job: Be a tech ambassador, travel, and make a real impact in the hospitality industry.
- Qualifications: Passion for tech, strong communication skills, and a knack for organisation.
The predicted salary is between 30000 - 40000 € per year.
Lightspeed is seeking a customer service‑oriented individual based in Leeds to provide on‑site service and technical assistance for our Point of Sale products. This role will require travel and ownership of projects; you will represent Lightspeed in the UK, helping promote the product and grow our customer base through exceptional service.
What You’ll Be Doing
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team and staff
- Provide support and timely training to Lightspeed Partners when needed
- Guide customers through their setup, implementations and integrations, follow up with key customers
- Install and troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on‑site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassador for all new and existing customers
What You Need To Bring
- Passion for technology
- Technical or hardware installation/support
- Flexible availability to work evenings and weekends
- Ability to travel to customers’ sites, area defined in advance
- Highly organized, self‑motivated and self‑educated; you will manage your own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Even Better If You Have, But Not Necessary
- Networking fundamental knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience at project management of larger projects
What’s in it for you?
- Ability to do your job in a truly flexible environment
- Genuine career opportunities in a company creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact
Benefits
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Field Implementation Consultant in Leeds employer: Lightspeed Commerce
At Lightspeed, we pride ourselves on being an exceptional employer, offering a flexible work environment that empowers our Field Implementation Consultants to thrive. Based in Leeds, you will have the opportunity to grow your career while making a tangible impact on our customers' success through outstanding service and support. With benefits like a share scheme, health and wellness programs, and genuine opportunities for advancement, Lightspeed is committed to fostering a culture of inclusivity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Implementation Consultant in Leeds
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's products and services, especially their Point of Sale systems. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the practical side of the role. Brush up on your technical skills related to hardware installation and troubleshooting. Being hands-on in interviews can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Field Implementation Consultant in Leeds
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our products and services. Share any relevant experiences that highlight your love for tech.
Be Organised and Detailed:Since this role requires excellent organisation skills, make sure your application reflects that. Use clear headings, bullet points, and concise language to showcase your experience and skills. Attention to detail is key!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your project management experience and customer service skills that are relevant to the Field Implementation Consultant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Point of Sale systems and networking devices. Being able to discuss how you’ve installed or troubleshot similar tech in the past will show that you’re not just a people person, but also tech-savvy.
✨Project Management Prowess
Since this role involves managing multiple rollouts, be prepared to share examples of your project management experience. Think about specific projects you've led, the challenges you faced, and how you overcame them. This will demonstrate your organisational skills and ability to handle pressure.
✨Customer Service Stories
Lightspeed values exceptional customer service, so come armed with stories that highlight your communication skills and how you’ve gone above and beyond for customers. Be ready to explain how you would handle difficult situations or complaints, as this will showcase your problem-solving abilities.
✨Flexibility is Key
Since the job requires travel and flexible hours, be honest about your availability. Share any previous experiences where you had to adapt your schedule for work. This will show that you’re committed and ready to take on the responsibilities of the role.
