At a Glance
- Tasks: Assist customers with technical inquiries via phone, chat, and email.
- Company: Join Lightspeed Commerce, a fast-growing company in the hospitality sector.
- Benefits: Enjoy unlimited annual leave and health and wellbeing perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer support.
- Qualifications: Bilingual in German and English with prior customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Lightspeed Commerce is seeking a motivated Support team member to assist customers with technical inquiries and issues primarily via phone, chat, and email. Ideal candidates will have prior customer service experience, be bilingual in German and English, and have strong technical support skills.
The role offers the chance to join a fast-paced team in a growing company, along with generous benefits such as unlimited annual leave and health and wellbeing perks.
Global Hospitality Support Specialist (24/7) employer: Lightspeed Commerce
At Lightspeed Commerce, we pride ourselves on being an exceptional employer that values our team members' contributions and well-being. Our vibrant work culture fosters collaboration and innovation, while our generous benefits, including unlimited annual leave and health perks, ensure a healthy work-life balance. Join us in our dynamic environment where your growth is supported, and every day brings new opportunities to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global Hospitality Support Specialist (24/7)
✨Tip Number 1
Make sure you know the company inside out! Research Lightspeed Commerce and understand their products and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers via phone, chat, and email, it’s crucial to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer inquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Global Hospitality Support Specialist (24/7)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've helped customers in the past, so share specific examples that showcase your skills!
Bilingual Brilliance:If you're bilingual in German and English, flaunt it! Mention your language skills prominently, as they’re a big plus for us. It’ll set you apart from other candidates.
Technical Know-How:Since this role involves technical support, don’t forget to detail your technical skills and experiences. We love candidates who can troubleshoot and solve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Stuff
Make sure you brush up on your technical support skills before the interview. Familiarise yourself with common issues customers might face and how to resolve them, especially in a hospitality context. This will show that you're proactive and ready to tackle challenges head-on.
✨Bilingual Brilliance
Since the role requires fluency in both German and English, practice switching between the two languages. Prepare to answer questions in both languages during the interview. This will demonstrate your language skills and your ability to communicate effectively with diverse customers.
✨Customer Service Mindset
Highlight your previous customer service experience by sharing specific examples of how you've handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities and empathy towards customers.
✨Culture Fit
Research Lightspeed Commerce's values and culture. Be ready to discuss how your personal values align with theirs. Showing that you understand their mission and are excited about joining a fast-paced team will make you stand out as a candidate who is genuinely interested in the role.
