At a Glance
- Tasks: Provide top-notch support to hospitality customers via phone, chat, and email.
- Company: Join Lightspeed Commerce, a leader in hospitality SaaS with a global reach.
- Benefits: Enjoy unlimited annual leave, health benefits, and a supportive work culture.
- Other info: Flexible schedule and a collaborative environment for personal and professional growth.
- Why this job: Make a difference in the hospitality industry while working with a talented global team.
- Qualifications: Fluent in French and English with previous customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Lightspeed Commerce is seeking a Customer Support Representative to assist our hospitality customers. In this role, you will provide exceptional support via phone, chat, and email, working closely with a global team.
You should possess previous customer service experience, excellent communication skills in both French and English, and a flexible schedule.
The position offers unlimited annual leave, health and wellbeing benefits, and a collaborative work environment with talented colleagues.
French-Speaking Global Support Specialist (Hospitality SaaS) employer: Lightspeed Commerce
At Lightspeed Commerce, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. Our French-Speaking Global Support Specialist role offers unlimited annual leave, comprehensive health benefits, and a vibrant, collaborative work culture where you can thrive alongside talented colleagues in the hospitality SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land French-Speaking Global Support Specialist (Hospitality SaaS)
✨Tip Number 1
Make sure to brush up on your French and English communication skills. Practise common customer service scenarios so you can respond confidently during interviews. We want you to shine!
✨Tip Number 2
Network with current or former employees of Lightspeed Commerce. They can provide insider tips on the interview process and what it’s like to work there. Plus, it shows your genuine interest in the company!
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past customer service experiences. We all know that real-life scenarios can make or break an interview, so have those stories ready to go!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace French-Speaking Global Support Specialist (Hospitality SaaS)
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires excellent communication in both French and English, make sure to highlight your language proficiency in your application. Use clear and concise language to demonstrate your ability to communicate effectively.
Tailor Your Experience:When detailing your previous customer service experience, focus on examples that showcase your problem-solving skills and adaptability. We want to see how you've handled challenging situations in the past, especially in a hospitality context.
Be Personable:In your written application, let your personality shine through! We’re looking for someone who can connect with our customers, so don’t be afraid to show a bit of your character while remaining professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lightspeed Commerce
✨Brush Up on Your Language Skills
Since the role requires excellent communication in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews in both languages to boost your confidence.
✨Know the Product Inside Out
Familiarise yourself with Lightspeed Commerce's hospitality SaaS products. Understanding their features and how they benefit customers will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional support. This will demonstrate your problem-solving skills and customer-centric approach.
✨Show Your Flexibility
The job mentions a flexible schedule, so be ready to discuss your availability during the interview. Highlight any previous experiences where you adapted to changing schedules or worked in dynamic environments, as this will show you're a great fit for the team.
