Manager, Account Executive in Belfast

We’re looking for a French Speaking Account Manager to join our Lightspeed team in Belfast. You will be responsible for building and maintaining lasting relationships with Lightspeed's accounts. With your knowledge of their goals, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution to help them achieve their goals. In this pivotal role, you will be instrumental in cultivating and sustaining robust, long-term relationships with Lightspeed's valued accounts.

Please note this role is based in Belfast with a must requirement of speaking French fluently.

• Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations.
• Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success.
• Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs.
• Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools.
• Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.
• Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships.
• Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).

Fluency in French is required. You should be skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management. Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships. Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes. Proficiency in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data is essential. Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments.

A flexible work environment that empowers you to do your best work, a culture that celebrates performance, and the chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. Career-defining opportunities await.

Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.