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For Companies At a Glance
- Tasks: Provide top-notch support to hospitality customers via phone, chat, and email.
- Company: Join Lightspeed, a leading global tech company in the hospitality sector.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Fluent in German and English with customer service experience.
- Other info: Flexible shifts and a chance to grow in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What You’ll Be Doing
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What You’ll Be Bringing To The Team
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even Better If You Have, But Not Necessary
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s In It For You
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
German-Speaking Support Specialist — Global Hospitality SaaS (24x7) in Belfast employer: Lightspeed Commerce
Contact Detail:
Lightspeed Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Support Specialist — Global Hospitality SaaS (24x7) in Belfast
✨Tip Number 1
Get your networking game on! Reach out to current employees at Lightspeed or in the hospitality SaaS space. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers in both German and English, try role-playing common support scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with common SaaS tools and customer support platforms. The more you know, the better you'll shine during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Lightspeed family!
We think you need these skills to ace German-Speaking Support Specialist — Global Hospitality SaaS (24x7) in Belfast
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your customer service experience and any technical skills that match what we’re looking for. It’ll help us see how you fit into our team!
Show Off Your Language Skills: Since this role requires German and English, make sure to showcase your proficiency in both languages. Whether it’s in your CV or cover letter, we want to know you can communicate effectively with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the hospitality industry and the specific SaaS products that Lightspeed offers. Familiarise yourself with common customer issues and how to troubleshoot them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your German
Since this role requires excellent communication skills in both German and English, practice speaking and writing in German before your interview. You could even role-play common customer scenarios with a friend to build your confidence and fluency.
✨Show Your Enthusiasm
Lightspeed values positive interactions, so be sure to convey your enthusiasm for helping customers during the interview. Share examples from your past experiences where you went above and beyond to assist someone, highlighting your commitment to exceptional customer service.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the tools you'll be using, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.