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For Companies At a Glance
- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a focus on inclusivity.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Be part of a diverse team making a real impact in the hospitality industry.
- Qualifications: Fluent in German and English, with customer service or tech support experience.
- Other info: Flexible shifts and a supportive environment for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What You’ll Be Doing
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What You’ll Be Bringing To The Team
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even Better If You Have, But Not Necessary
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s In It For You
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
German speaking Support Specialist in Belfast employer: Lightspeed Commerce
Contact Detail:
Lightspeed Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Support Specialist in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lightspeed. Understand their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical support. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your language skills! Since this role requires German and English, be ready to demonstrate your proficiency. You might even want to practice answering some questions in both languages to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace German speaking Support Specialist in Belfast
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your customer service experience and any technical skills that relate to the job description. We love seeing how your background aligns with what we’re looking for!
Show Off Your Language Skills: Since this role requires German and English communication, make sure to showcase your proficiency in both languages. Whether it’s in your CV or cover letter, we want to know how you can communicate effectively with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Lightspeed Commerce
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer support and technical troubleshooting. Familiarise yourself with common issues in the hospitality industry and how to resolve them. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Practice Your German
Since this role requires excellent communication skills in both German and English, practice speaking and writing in German before the interview. You could even role-play common customer scenarios with a friend to build your confidence and fluency.
✨Show Enthusiasm
Lightspeed values positive interactions, so make sure to convey your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone. This will highlight your commitment to providing exceptional service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the support team faces. This shows that you're genuinely interested in the role and helps you determine if it's the right fit for you too.