At a Glance
- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a global team.
- Benefits: Unlimited annual leave, health perks, and equity for all employees.
- Other info: Flexible shifts and a supportive work environment focused on growth.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Fluent in German and English, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support and strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Passion in technology
- Working knowledge of Mac OS and basic knowledge of HTML/CSS
- Hospitality experience
- Dutch or French written and verbal communication skills
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
German speaking Support Specialist employer: Lightspeed Commerce, Inc.
At Lightspeed Commerce, Inc., we pride ourselves on fostering a vibrant work culture that champions creativity and community engagement. As a Hospitality Growth & Local Community Lead in Manchester, you'll enjoy the benefits of flexible working arrangements, professional development opportunities, and a supportive team environment that values your contributions to local growth and brand presence. Join us to make a meaningful impact in the hospitality sector while enjoying the unique advantages of working in a dynamic city.
StudySmarter Expert Advice🤫
We think this is how you could land German speaking Support Specialist
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Lightspeed through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research common support scenarios in the hospitality industry and think about how you’d tackle them. Show us you’re ready to jump in and help customers right away!
✨Tip Number 3
Practice your communication skills! Since you’ll be interacting with customers in both German and English, try role-playing different customer scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace German speaking Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be interacting with customers in both German and English, make sure your written application reflects your language skills. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service or technical support experience you have, especially in the hospitality sector.
Be Enthusiastic!:We love a positive attitude! Let your enthusiasm shine through in your application. Share why you’re excited about the opportunity to work with us at Lightspeed and how you can contribute to our team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Lightspeed Commerce, Inc.
✨Know Your Stuff
Familiarise yourself with Lightspeed's products and services. Understand the common issues customers face in the hospitality industry, and be ready to discuss how you would troubleshoot these problems. This shows your enthusiasm and readiness to jump in!
✨Practice Your Communication Skills
Since you'll be interacting with customers in both German and English, practice speaking clearly and confidently in both languages. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you're comfortable with technical jargon.
✨Show Your Customer Service Passion
Prepare examples from your previous experience that highlight your commitment to exceptional customer service. Think about times when you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This not only shows your interest in the role but also helps you gauge if it's the right fit for you!
