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- Tasks: Manage exciting projects and provide on-site tech support for hospitality clients.
- Company: Join Lightspeed, a dynamic tech company transforming the hospitality industry.
- Benefits: Enjoy flexible work, career growth, health benefits, and a share scheme.
- Other info: Work in a supportive team with opportunities for personal and professional development.
- Why this job: Be a key player in helping businesses thrive with innovative tech solutions.
- Qualifications: Passion for tech, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Lightspeed is seeking a customer service-oriented individual based in Leeds to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is hospitality, including restaurants, hotels and bars. This position requires the ability to travel and take ownership of interesting projects. You will play a key role in representing Lightspeed in the UK, leveraging the social nature of the industry to help promote the product and grow our customer base through exceptional service. We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. Our customers’ success is our success.
What you’ll be doing:
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team, and/or staff
- Provide key Lightspeed Partners with support and timely training when needed
- Guide customers through their setup, implementations, and integrations and follow up with key customers
- Install and troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on-site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassadors for all new and existing customers
What you need to bring:
We’re a team of 30 people located across Europe and the UK. Our team is responsible for providing customer support for European strategic business customers and guaranteeing an amazing customer experience. Our goal is to make every Mid Market customer a Lightspeed Ambassador. We’re looking for a candidate who has experience with the following:
- Passion for technology
- Technical or hardware installation/support
- Flexible availability to work evenings and weekends
- Ability to travel to customer’s sites, your area will be defined in advance
- Highly organized, self‑motivated and self‑educated; you will manage your own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Even better if you have, but not necessary:
- Networking fundamental knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience in project management of larger projects
What’s in it for you:
Come live the Lightspeed experience. Ability to do your job in a truly flexible environment. Genuine career opportunities in a company that’s creating new jobs every day. Work in a team big enough for growth but lean enough to make a real impact … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Field Implementation Consultant in Leeds employer: Lightspeed Commerce, Inc.
Contact Detail:
Lightspeed Commerce, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Implementation Consultant in Leeds
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local hospitality gatherings. The more people you know, the better your chances of landing that Field Implementation Consultant role at Lightspeed.
✨Tip Number 2
Show off your tech skills! When you get the chance to chat with potential employers, highlight your experience with technical installations and customer service. Make sure they see how passionate you are about helping customers succeed.
✨Tip Number 3
Be proactive! If you hear about a project or a need in the hospitality sector, reach out to Lightspeed directly through our website. Share your ideas on how you can contribute to their success and make a real impact.
✨Tip Number 4
Prepare for interviews by researching Lightspeed’s products and services. Think about how your skills can help improve customer experiences. Show them you’re not just another candidate; you’re the one they’ve been looking for!
We think you need these skills to ace Field Implementation Consultant in Leeds
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! Share any relevant experiences or projects that highlight your skills and passion. We love seeing candidates who are genuinely excited about the tech world.
Tailor Your Application: Make sure to customise your application to fit the Field Implementation Consultant role. Highlight your experience in customer service, project management, and any technical support you've provided. This helps us see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's necessary. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Lightspeed team!
How to prepare for a job interview at Lightspeed Commerce, Inc.
✨Know Your Tech
As a Field Implementation Consultant, you'll be dealing with Point of Sale products and networking devices. Brush up on your technical knowledge, especially around hardware installation and troubleshooting. Being able to discuss these topics confidently will show that you're ready to take ownership of the role.
✨Showcase Your Customer Service Skills
Lightspeed values exceptional customer service, so prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can leverage your social skills to promote the product and enhance customer experience—this is key!
✨Project Management Prowess
Since you'll be managing rollouts across multiple locations, highlight any project management experience you have. Be ready to discuss how you plan, organise, and execute projects, as well as how you handle challenges that arise during implementation.
✨Be Ready to Innovate
Lightspeed is looking for fresh ideas on improving their business. Come prepared with suggestions on how they can enhance customer experience or streamline processes. This shows initiative and aligns with their goal of making every Mid Market customer a Lightspeed Ambassador.