At a Glance
- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a global team.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Other info: Flexible shifts and a supportive environment for career growth.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Fluent in French and English, with customer service or tech support experience.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support.
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in French & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
Please make sure to apply with a CV in English. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
French speaking Support Specialist employer: Lightspeed Commerce, Inc.
At Lightspeed, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions flexibility and inclusivity. Our French speaking Support Specialists enjoy unlimited annual leave, comprehensive health benefits, and the opportunity to grow within a dynamic, fast-paced environment alongside talented colleagues. With a commitment to celebrating achievements and fostering employee development, Lightspeed is the perfect place for those seeking meaningful and rewarding employment in the hospitality technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lightspeed. Understand their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical support. Think about your past experiences and how they relate to the role. We want you to shine, so rehearse your answers out loud!
✨Tip Number 3
Show off your language skills! Since this role requires French and English, be ready to demonstrate your proficiency during the interview. You might even get asked to switch languages mid-conversation, so keep it fluid!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace French speaking Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Specialist role. Highlight your customer service experience and any technical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Show Off Your Language Skills:Since this role requires French and English, don’t forget to showcase your language proficiency. Use both languages in your application where appropriate, so we can see your communication skills in action!
Be Personable:We love a friendly vibe! When writing your cover letter, let your personality shine through. Share why you're excited about joining Lightspeed and how you can contribute to our Gold Class support standard.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away. We can't wait to hear from you!
How to prepare for a job interview at Lightspeed Commerce, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Lightspeed. Understand their products, services, and the hospitality industry they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, practice speaking and writing in both languages. Prepare to demonstrate your communication skills during the interview by discussing your previous customer service experiences in both languages.
✨Prepare for Common Support Scenarios
Think about common issues customers might face with hospitality software and how you would troubleshoot them. Be ready to walk the interviewer through your thought process and problem-solving techniques, showcasing your ability to think on your feet.
✨Show Enthusiasm and Positivity
Lightspeed values enthusiastic interactions, so be sure to convey a positive attitude during your interview. Share examples of how you've provided exceptional customer service in the past, and express your excitement about the opportunity to join their team.
