At a Glance
- Tasks: Lead HR operations and manage complex employee relations cases across the UK & Ireland.
- Company: Join a dynamic team focused on People & Culture in a fast-paced environment.
- Benefits: Enjoy competitive salary, annual bonus, health insurance, and pension plans.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping HR processes and supporting employees.
- Qualifications: Extensive experience in Employee Relations and HR Operations management required.
The predicted salary is between 55000 - 65000 € per year.
We are seeking an experienced People & Culture (P&C) Operations Manager with strong Employee Relations expertise to lead end‐to‐end HR operations for the UK & Ireland. Reporting into the Head of EMEA P&C Operations, this role combines operational P&C leadership with deep ER case ownership. This position is critical in managing HR operations processes, complex employee relations cases—including disciplinary and dismissal procedures—and supporting HRIS utilisation with a strong command of SuccessFactors. This role is perfect for an experienced, pragmatic, ER‐focused HR professional who thrives on operational excellence within a fast‐paced, matrix environment.
Duties and Responsibilities
- Employee Relations & Case Management
- Ensure all ER cases are handled in line with employment legislation, ACAS guidance, and company policy.
- Lead and manage complex ER cases end‐to‐end, including investigations, disciplinary processes, grievances, capability cases, redundancies, and dismissals.
- Support and guide managers and HRBPs through formal hearings and appeals, ensuring procedural fairness and defensible outcomes.
- Maintain robust case documentation.
- HR Operations & BAU Management
- Work with a P&C Coordinator to manage full‐cycle HR Operations activities including onboarding, offboarding, job changes, leave of absence, return to work, benefits administration, payroll liaison, contract management, employee questions and queries, and maintenance of employee records in SuccessFactors.
- Lead the administration and continuous improvement of HR policies, processes, and compliance aligned with UK & Ireland employment law.
- Stakeholder Collaboration and Support
- Act as a trusted HR Operations partner to business leaders, HR Business Partners, and payroll teams, ensuring seamless and compliant HR service delivery.
- Work closely with the regional HR Operations and wider P&C teams to ensure alignment on best practices and policy adherence.
- Support HR projects related to policy and process improvements and payroll rollouts as required.
What you'll need to succeed
- Experience & Skills
- Extensive Employee Relations experience managing complex and sensitive ER cases including investigations, disciplinary hearings, and dismissal proceedings.
- Proven experience in HR Operations management within the UK & Ireland, ideally supporting multiple locations or countries in a matrix environment.
- Practical knowledge and experience with SuccessFactors HRIS or similar HR technology systems.
- Strong understanding of UK employment law, contractual entitlements, and compliance issues.
- Ability to manage sensitive and complex employee relations matters objectively and with empathy.
- Excellent organisational skills and the ability to prioritise multiple BAU duties effectively in a fast‐paced environment.
- Legal qualification, employment law certification, or demonstrable advanced ER expertise is highly desirable.
- Personal Attributes
- Proactive, pragmatic problem solver with a strong customer‐service orientation.
- High attention to detail with excellent written and verbal communication skills.
- Resilient and calm under pressure, maintaining confidentiality and professionalism at all times.
- Collaborative team player who influences positively across levels and disciplines.
Benefits
Alongside a competitive salary, we offer a variety of benefits including an annual bonus, retention bank, health insurance, pension and other local benefits.
HR Operations Manager, UK & Ireland in London employer: Lightsource BP
As an HR Operations Manager at our company, you will be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries, comprehensive benefits including health insurance and pension plans, and a collaborative environment where your expertise in Employee Relations will be valued and developed. Join us in the UK & Ireland, where you can make a meaningful impact while advancing your career in a fast-paced, matrix organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager, UK & Ireland in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in operations or employee relations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle complex ER cases or improve HR processes. We want you to showcase your expertise and problem-solving skills when it counts!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they approach employee relations will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HR Operations Manager, UK & Ireland in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Manager role. Highlight your Employee Relations experience and any relevant HR Operations management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your experience with complex ER cases and how you've successfully managed HR operations in the past.
Showcase Your Knowledge of Employment Law:Since this role requires a strong understanding of UK employment law, make sure to mention any relevant qualifications or experiences. We love seeing candidates who are well-versed in compliance issues and can navigate the legal landscape effortlessly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lightsource BP
✨Know Your Employee Relations Inside Out
Make sure you brush up on your knowledge of employee relations, especially around investigations and disciplinary processes. Be ready to discuss specific cases you've managed and how you ensured compliance with UK employment law.
✨Familiarise Yourself with SuccessFactors
Since this role requires a strong command of SuccessFactors, take some time to explore its features. If you have experience with similar HRIS systems, be prepared to draw parallels and explain how you can quickly adapt.
✨Showcase Your Organisational Skills
This position demands excellent organisational skills, so think of examples where you've successfully prioritised multiple tasks in a fast-paced environment. Highlight how you maintain attention to detail while managing complex HR operations.
✨Be a Collaborative Team Player
Prepare to discuss how you've worked with various stakeholders in previous roles. Emphasise your ability to influence positively across different levels and disciplines, as this will be key in acting as a trusted HR Operations partner.
