At a Glance
- Tasks: Lead HR operations and manage complex employee relations cases across the UK & Ireland.
- Company: Join a dynamic team focused on People & Culture in a fast-paced environment.
- Benefits: Enjoy a competitive salary, annual bonus, health insurance, and pension plans.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping HR processes and supporting employees in their journey.
- Qualifications: Extensive experience in Employee Relations and HR Operations management is essential.
The predicted salary is between 50000 - 60000 € per year.
We are seeking an experienced People & Culture (P&C) Operations Manager with strong Employee Relations expertise to lead end‑to‑end HR operations for the UK & Ireland. Reporting into the Head of EMEA P&C Operations, this role combines operational P&C leadership with deep ER case ownership. This position is critical in managing HR operations processes, complex employee relations cases—including disciplinary and dismissal procedures—and supporting HRIS utilisation with a strong command of SuccessFactors. This role is perfect for an experienced, pragmatic, ER‑focused HR professional who thrives on operational excellence within a fast‑paced, matrix environment.
Duties and Responsibilities
- Employee Relations & Case Management
- Ensure all ER cases are handled in line with employment legislation, ACAS guidance, and company policy.
- Lead and manage complex ER cases end‑to‑end, including investigations, disciplinary processes, grievances, capability cases, redundancies, and dismissals.
- Support and guide managers and HRBPs through formal hearings and appeals, ensuring procedural fairness and defensible outcomes.
- Maintain robust case documentation.
- HR Operations & BAU Management
- Work with a P&C Coordinator to manage full‑cycle HR Operations activities including onboarding, offboarding, job changes, leave of absence, return to work, benefits administration, payroll liaison, contract management, employee questions and queries, and maintenance of employee records in SuccessFactors.
- Lead the administration and continuous improvement of HR policies, processes, and compliance aligned with UK & Ireland employment law.
- Stakeholder Collaboration and Support
- Act as a trusted HR Operations partner to business leaders, HR Business Partners, and payroll teams, ensuring seamless and compliant HR service delivery.
- Work closely with the regional HR Operations and wider P&C teams to ensure alignment on best practices and policy adherence.
- Support HR projects related to policy and process improvements and payroll rollouts as required.
What you’ll need to succeed
- Experience & Skills
- Extensive Employee Relations experience managing complex and sensitive ER cases including investigations, disciplinary hearings, and dismissal proceedings.
- Proven experience in HR Operations management within the UK & Ireland, ideally supporting multiple locations or countries in a matrix environment.
- Practical knowledge and experience with SuccessFactors HRIS or similar HR technology systems.
- Strong understanding of UK employment law, contractual entitlements, and compliance issues.
- Ability to manage sensitive and complex employee relations matters objectively and with empathy.
- Excellent organisational skills and the ability to prioritise multiple BAU duties effectively in a fast‑paced environment.
- Legal qualification, employment law certification, or demonstrable advanced ER expertise is highly desirable.
- Personal Attributes
- Proactive, pragmatic problem solver with a strong customer‑service orientation.
- High attention to detail with excellent written and verbal communication skills.
- Resilient and calm under pressure, maintaining confidentiality and professionalism at all times.
- Collaborative team player who influences positively across levels and disciplines.
Benefits
Alongside a competitive salary, we offer a variety of benefits including an annual bonus, retention bank, health insurance, pension and other local benefits.
HR Operations Manager, UK & Ireland employer: Lightsource BP
As an HR Operations Manager at our company, you will thrive in a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries, comprehensive benefits including health insurance and pension plans, and a collaborative environment where your expertise in Employee Relations will be valued and developed. Join us in the UK & Ireland, where you can make a meaningful impact while enjoying a fulfilling career path in a fast-paced, matrix organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager, UK & Ireland
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in Employee Relations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ER case management skills. Be ready to discuss specific examples of how you've handled complex cases in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your knowledge of SuccessFactors! Familiarise yourself with its features and be prepared to explain how you’ve used it in previous roles. This will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace HR Operations Manager, UK & Ireland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Manager role. Highlight your Employee Relations experience and any relevant HR Operations management skills. We want to see how your background aligns with what we’re looking for!
Showcase Your ER Expertise:In your cover letter, don’t hold back on showcasing your expertise in handling complex ER cases. Share specific examples of how you've managed investigations or disciplinary processes. This will help us see your practical knowledge in action!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lightsource BP
✨Know Your Employee Relations Inside Out
Make sure you brush up on your knowledge of employee relations, especially around investigations and disciplinary processes. Be ready to discuss specific cases you've managed and how you navigated them, as this will show your expertise and practical experience.
✨Familiarise Yourself with SuccessFactors
Since the role requires a strong command of SuccessFactors, take some time to explore its features and functionalities. If you have experience with similar HRIS systems, be prepared to draw parallels and explain how that experience can translate to SuccessFactors.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare examples of how you've effectively prioritised multiple tasks in previous roles. This will help illustrate your ability to manage BAU duties while handling complex ER cases.
✨Showcase Your Collaborative Spirit
This role involves working closely with various stakeholders, so be ready to share examples of how you've successfully collaborated with business leaders and HR teams in the past. Highlight your ability to influence positively and maintain professionalism under pressure.
