Weekend Ticketing Host

Terms: 0 hours casual contract.Shifts will principally be offered at weekends.

Reports to:Ticketing Manager

Hours: Variable. Applicants should generally be available for at least one daytime or evening shift on Saturday or Sunday each week.

Holiday: Calculated pro rata

Deadline: 16 th September 2026, 12PM

ABOUT LIGHTROOM

Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in a new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.

Lightroom’s critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks;Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs. Our latest show, David Bowie: You’re Not Alone, transports visitors inside the many worlds of David Bowie. Through combining iconic performances, rarely‑seen interviews and never‑before‑exhibited material, the show celebrates Bowie’s creative mind, spirit and soul – resulting in both a multimedia spectacle and an intimate and revealing self‑portrait.

Lightroom’s flagship venue is based in London King’s Cross, situated next to Coal Drop’s Yard. Our shows have also played in 11 cities worldwide. Outside of London, Lightroom’s shows have played in France, Germany, Amsterdam, South Korea, China, Singapore and the United States.

ABOUT THIS ROLE

You will be a part of our team of Ticketing Hosts, providing superior levels of customer service.

You will work on the Ticketing Desk, serving as the welcoming face to customers coming into the building, booking in and selling tickets on the day and answering customer enquiries via email.

Lightroom is open seven days a week. This role has been created to support our busiest weekend periods, so available shifts will principally fall on Saturdays and Sundays and may include daytime and evening work. Applicants should therefore have regular weekend availability. This is a casual, zero hours engagement.

DUTIES AND RESPONSIBILITIES

General

• Provide a high level of customer service to every visitor to Lightroom.
• Assist and communicate with all other Operational teams to ensure the Front of House experience runs smoothly.
• Ensure that the customer journey via all sales channels is as smooth as possible, including but not limited to over-the-counter sales in-venue.
• Be knowledgeable about Lightroom as a venue, as well as current and future shows, to provide patrons with accurate information.
• Be aware of the relevant procedures in place for the eventuality of fire and first aid emergencies keeping up to date with fire evacuation plans and your role as part of it.
• Act as representative and advocate of Lightroom
• Fulfil any other duties as reasonably requested by venue management or the Duty Manager on shift.

Ticketing

• Deliver excellent customer service to those visiting Lightroom.
• Respond to customer emails to the ticketing email address with excellent written communication.
• Work well as part of a small team to troubleshoot queries efficiently.
• Be the first point of contact for all access bookings, ensuring that all needs of each patron are met and communicated effectively to other team members.
• Deliver excellent visitor service including showcasing patience and kindness to those who require extra assistance.
• Fulfil any other duties as reasonably requested by the Ticketing Manager or Ticketing Supervisor.

PERSON SPECIFICATION

• Experience in a customer facing environment.
• A keen interest in art and culture.
• Meticulous attention to detail
• Able to work well as part of a team and motivated to work independently.
• Confident communicator both digitally and in person.
• Calm under pressure and resilient in potentially challenging situations.
• Experience of working with a CRM, such as Spektrix preferred.
• Experience of working in a ticket or booking office environment preferred.

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.