At a Glance
- Tasks: Provide top-notch customer service and assist with ticket sales at Lightroom.
- Company: Join the innovative Lightroom, a hub for creative storytelling in London.
- Benefits: Flexible shifts, casual contract, and a vibrant cultural environment.
- Other info: Great opportunity to meet diverse people and grow your skills in a dynamic setting.
- Why this job: Be part of exciting events and engage with art and culture every weekend.
- Qualifications: Customer service experience and a passion for art and culture are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
Terms: 0 hours casual contract. Shifts will principally be offered at weekends.
Reports to: Ticketing Manager
Hours: Variable. Applicants should generally be available for at least one daytime or evening shift on Saturday or Sunday each week.
Holiday: Calculated pro rata
Deadline: 16th September 2026, 12PM
ABOUT LIGHTROOM
Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in a new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.
Lightroom’s critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks; Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs. Our latest show, David Bowie: You’re Not Alone, transports visitors inside the many worlds of David Bowie. Through combining iconic performances, rarely‑seen interviews and never‑before‑exhibited material, the show celebrates Bowie’s creative mind, spirit and soul – resulting in both a multimedia spectacle and an intimate and revealing self‑portrait.
Lightroom’s flagship venue is based in London King’s Cross, situated next to Coal Drop’s Yard. Our shows have also played in 11 cities worldwide. Outside of London, Lightroom’s shows have played in France, Germany, Amsterdam, South Korea, China, Singapore and the United States.
ABOUT THIS ROLE
You will be a part of our team of Ticketing Hosts, providing superior levels of customer service. You will work on the Ticketing Desk, serving as the welcoming face to customers coming into the building, booking in and selling tickets on the day and answering customer enquiries via email. Lightroom is open seven days a week. This role has been created to support our busiest weekend periods, so available shifts will principally fall on Saturdays and Sundays and may include daytime and evening work. Applicants should therefore have regular weekend availability. This is a casual, zero hours engagement.
DUTIES AND RESPONSIBILITIES
- General
- Provide a high level of customer service to every visitor to Lightroom.
- Assist and communicate with all other Operational teams to ensure the Front of House experience runs smoothly.
- Ensure that the customer journey via all sales channels is as smooth as possible, including but not limited to over-the-counter sales in-venue.
- Be knowledgeable about Lightroom as a venue, as well as current and future shows, to provide patrons with accurate information.
- Be aware of the relevant procedures in place for the eventuality of fire and first aid emergencies keeping up to date with fire evacuation plans and your role as part of it.
- Act as representative and advocate of Lightroom.
- Fulfil any other duties as reasonably requested by venue management or the Duty Manager on shift.
- Ticketing
- Deliver excellent customer service to those visiting Lightroom.
- Respond to customer emails to the ticketing email address with excellent written communication.
- Work well as part of a small team to troubleshoot queries efficiently.
- Be the first point of contact for all access bookings, ensuring that all needs of each patron are met and communicated effectively to other team members.
- Deliver excellent visitor service including showcasing patience and kindness to those who require extra assistance.
- Fulfil any other duties as reasonably requested by the Ticketing Manager or Ticketing Supervisor.
PERSON SPECIFICATION
- Experience in a customer facing environment.
- A keen interest in art and culture.
- Meticulous attention to detail.
- Able to work well as part of a team and motivated to work independently.
- Confident communicator both digitally and in person.
- Calm under pressure and resilient in potentially challenging situations.
- Experience of working with a CRM, such as Spektrix preferred.
- Experience of working in a ticket or booking office environment preferred.
We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.
Weekend Ticketing Host in London employer: Lightroom
Lightroom is an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity in the heart of London. As a Weekend Ticketing Host, you will be part of a dynamic team dedicated to providing outstanding customer service while engaging with world-class artistic talent and innovative shows. With flexible shifts primarily on weekends, Lightroom provides a unique opportunity for personal growth and the chance to be part of a groundbreaking venue that redefines storytelling in the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Ticketing Host in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lightroom and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lightroom and let us see your personality shine through!
We think you need these skills to ace Weekend Ticketing Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lightroom.
Get Familiar with Our Brand:Before applying, take some time to learn about Lightroom and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lightroom
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lightroom.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lightroom will surely appreciate.
