At a Glance
- Tasks: Lead a dynamic team to enhance visitor experiences across various operations.
- Company: Join Lightroom, a cutting-edge storytelling venue in London.
- Benefits: Flexible hours, competitive pay, and a vibrant work culture.
- Other info: Opportunities for growth in a creative and collaborative environment.
- Why this job: Be part of an innovative team shaping unforgettable visitor journeys.
- Qualifications: Leadership skills and a passion for exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
Hours: 0 hours casual contract, weekend availability required.
Holiday: Calculated pro rata.
ABOUT LIGHTROOM
Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in a new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.
Lightroom’s critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks; Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs. Our latest show, David Bowie: You’re Not Alone, transports visitors inside the many worlds of David Bowie. Through combining iconic performances, rarely‑seen interviews and never‑before‑exhibited material, the show celebrates Bowie’s creative mind, spirit and soul – resulting in both a multimedia spectacle and an intimate and revealing self‑portrait.
Lightroom’s flagship venue is based in London King’s Cross, situated next to Coal Drop’s Yard. Our shows have also played in 11 cities worldwide. Outside of London, Lightroom’s shows have played in France, Germany, Amsterdam, South Korea, China, Singapore and the United States.
ABOUT THIS ROLE
At Lightroom, we want to ensure that every visitor enjoys a seamless, engaging, and memorable journey through our venue. Our visitor experience strategy, “Illuminating Every Moment,” sets out how our team delivers an exceptional visitor experience. Every touchpoint in the visitor journey plays a crucial role in shaping their visit, and our team of multi-skilled Duty Managers is at the heart of making this happen.
As a Duty Manager, you will take on a leadership role across all areas of Operations, including Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. We work fluidly across departments, supporting each other to deliver an outstanding visitor experience. Whether you’re leading the team of hosts, assisting with accessibility needs, ensuring smooth service at the bar, or maintaining a welcoming atmosphere, your focus will always be on teamwork, adaptability, and enhancing the visitor journey. You will coach and demonstrate our Visitor Experience values which are:
- Be a brand ambassador for Lightroom
- Be Approachable – Foster a welcoming atmosphere with warmth and enthusiasm.
- Be Informative – Know the shows, artists, and venue inside‑out.
- Be Proactive – Anticipate visitor needs and assist them to resolve issues promptly.
When on duty you will report into the Head of Visitor Experience and play a key role in fostering a collaborative and supportive culture among your team. We believe that a positive working environment leads to a great visitor experience, and you will be responsible for leading by example—ensuring that every visitor feels valued and every team member feels supported.
Lightroom is open seven days a week, with a mix of daytime and evening shifts. Flexibility is key, and we are looking for candidates who are available to work Saturdays and Sundays, with additional shifts available throughout the week. Rota’s are completed 2 months in advance.
This role is ideal for someone ready to step up within Operations, with the ability to lead, motivate, and support a team while maintaining a hands‑on, visitor‑focused approach.
DUTIES AND RESPONSIBILITIES
Day to day responsibilities will include but not be limited to:
- Visitor Experience
- Drive Commercial Success – Maximise revenue opportunities through ticketing, retail, and bar while optimising operational efficiency. Creating and delivering daily reports.
- Enhance Visitor Experience – Ensure every guest is “illuminated at every moment” by delivering seamless, high-quality service and a keen eye for continuous improvement.
- Cross-Department Collaboration – Work closely with all operational departments to align on business goals and visitor engagement. Communicate with the front line team members on all upcoming events, schedules and updates.
- Operational Excellence – Oversee daily operations, ensuring smooth logistics, compliance, and high standards of presentation in line with the visitor experience strategy.
- Team Leadership & Development – Lead, inspire, and coach a high-performing team to deliver exceptional experiences.
- Retail
- Drive sales through providing exceptional customer service, identifying upsell opportunities, and motivating the sales team.
- Supporting day to day with reporting, sales targets and commercial delivery.
- Monitoring adherence to processes and procedures to reduce stock loss.
- Door
- Ensuring the safety and security of the public within the building, including bag checks with a 100% penetration rate.
- Staying vigilant and being aware of suspicious activity and reporting such activity to managers immediately.
- Immediate response to any and all emergency situations, working as the Duty Manager to restore order, safety and security to the venue.
- Bar & Events
- Ensure all food and beverage areas are prepared for set up in advance of each shift and in accordance with relevant standards of procedure.
- Drive sales through providing exceptional customer service, identifying upsell opportunities, and lead the operational change over from day to night.
- Be the duty manager for private hires, showcasing Lightroom’s exceptional visitor experience and supporting the Operations team with set up, communication and overall delivery.
- Access
- Give tailored support to access customers determined by their needs and how they want to journey through the experience.
- Work with the Head of Visitor Experience on development of the access offering and access performances.
- Ticketing
- Ensure that the customer journey from booking into the show space and beyond is as smooth as possible, reporting any opportunities to the Head of Visitor Experience and Head of Ticketing.
- Report on daily tickets sales to the wider Lightroom team.
PERSON SPECIFICATION
- Leading by Example – Ability to set a positive tone for the team and ensuring an exceptional visitor experience.
- Strive for Operational Excellence – A proactive person in upholding operational standards, from health & safety checks to Visitor interactions, regardless of contracted area. Take ownership of your area and ensure everything runs smoothly.
- Nurturing & Coaching – Confident to provide guidance, offer constructive feedback, and ensure a positive and motivating work environment every day.
- Professionalism – Ability to retain composure and leadership. Regardless of how busy or pressured a shift becomes, professionalism must be maintained, both with visitors and within the team.
- Confidentiality & Discretion – The proven ability to uphold complete discretion in handling any operational or staffing matters.
- Communication & Accountability – A clear communicator across various departments, whilst keeping in line with our company ethos and aims.
DEADLINE FOR APPLICATIONS
Applications for this opportunity will close at 12pm on 21st September 2026 with interviews taking place the week commencing 28th September. We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.
Duty Manager in London employer: Lightroom
Lightroom is an exceptional employer that fosters a collaborative and supportive work culture, ensuring every team member feels valued while delivering outstanding visitor experiences. Located in the vibrant King's Cross area of London, employees benefit from a dynamic environment that encourages creativity and growth, with opportunities for professional development and hands-on leadership experience in a unique cultural setting. Join us to be part of a team that not only prioritises operational excellence but also champions inclusivity and innovation in the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Lightroom and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lightroom that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lightroom.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lightroom get a sense of who you are beyond your experience!
How to prepare for a job interview at Lightroom
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lightroom and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
