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For Companies At a Glance
- Tasks: Create SEO-optimised content for user help and internal knowledge bases.
- Company: Lightricks is an AI-first company transforming visual content creation with innovative technology.
- Benefits: Enjoy stock options, private medical insurance, flexible working, and a wellbeing allowance.
- Why this job: Join a dynamic team impacting user engagement and supporting creative innovation.
- Qualifications: 1+ years in content writing with SEO focus; familiarity with HTML/CSS and analytics tools required.
- Other info: This is a mid-senior level, full-time role based in central London.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Lightricks, an AI-first company, is revolutionising how visual content is created. Our mission is to bridge the gap between imagination and creation, bringing cutting-edge technology to the creative and business spaces. We develop AI photo and video generation models powering apps like Facetune, Photoleap, Videoleap, and LTX Studio, enabling creators and brands to leverage the latest research breakthroughs. Our influencer marketing platform, Popular Pays, helps creators monetise their work and allows brands to scale content through tailored partnerships.
We are seeking an experienced, solutions-oriented CX Content Specialist to join our Customer Experience team in London, supporting content-related needs including SEO content for our Help Centre and an internal knowledge base. Your work will directly impact user engagement and support our mission to deliver exceptional support.
Responsibilities
- User Help Centre Content
- Create and maintain SEO-optimised articles for FAQs, guides, troubleshooting, and feature documentation.
- Conduct keyword research to improve discoverability.
- Collaborate with Product and Marketing teams for content accuracy and consistency.
- Use analytics tools to monitor performance and update content accordingly.
- Incorporate user feedback to enhance content relevance.
- Internal Knowledge Base
- Develop and maintain structured documentation for workflows, product details, troubleshooting, and training.
- Ensure content is accessible, updated, and aligned with team needs.
- Cross-Functional Collaboration
- Work with Product teams on new features and translate technical info into user-friendly content.
- Collaborate with Marketing to align Help Center content with broader strategies.
- Special Projects
- Participate in projects, providing regular updates to CX Leads and the Director of CX.
- Customer Advocacy
- Represent the CX team, championing the user voice and enhancing the overall experience.
Requirements
- At least 1 year of content writing experience, with a focus on SEO, preferably in tech or SaaS.
- Strong understanding of SEO principles and tools like SEMrush, Ahrefs, Google Keyword Planner.
- Excellent writing skills tailored to diverse audiences (B2B and B2C).
- Working knowledge of HTML/CSS.
- Experience with Content Management Systems such as Zendesk Guide, Salesforce Knowledge, or Intercom.
- Analytical skills with tools like Google Analytics.
- Exceptional collaboration and communication skills.
- Familiarity with AI-driven tools is a bonus.
- Passion for creating impactful, user-centric content is a plus.
Benefits
- Stock Options
- Private Medical Insurance (Optical & Dental)
- Life Assurance
- Transport Allowance (£3,000 p/a)
- Wellbeing & Professional Development Allowance (£750 p/a)
- Free on-site meals and snacks
- Pension Contributions (7%)
- 25 Days Holiday
- Seasonal & Anniversary Vouchers
- Hybrid & Flexible Working
- Central London Office
- Enhanced Parental Leave
- Cycle-to-work Scheme
- Season Ticket Loan
- Volunteering Opportunities
- Social Activities
Additional Details
- Level: Mid-Senior
- Type: Full-time
- Function: Marketing, Public Relations, Writing/Editing
- Industry: Software Development
Customer Experience Knowledge & Content Manager employer: Lightricks
Contact Detail:
Lightricks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Knowledge & Content Manager
✨Tip Number 1
Familiarise yourself with Lightricks' products and their unique features. Understanding how their AI-powered tools work will not only help you in interviews but also allow you to create more relevant content that resonates with users.
✨Tip Number 2
Brush up on your SEO skills, especially using tools like SEMrush or Ahrefs. Being able to demonstrate your knowledge of keyword research and content optimisation during discussions will set you apart from other candidates.
✨Tip Number 3
Showcase your collaboration skills by preparing examples of past projects where you worked cross-functionally. Highlighting your ability to communicate effectively with product and marketing teams will be crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in customer experience and content management. Being knowledgeable about current best practices will demonstrate your passion for creating impactful user-centric content, which is key for this position.
We think you need these skills to ace Customer Experience Knowledge & Content Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Knowledge & Content Manager position. Understand the key responsibilities and required skills, especially focusing on SEO content creation and collaboration with cross-functional teams.
Tailor Your CV: Customise your CV to highlight relevant experience in content writing, particularly in tech or SaaS environments. Emphasise your understanding of SEO principles and any tools you've used, such as SEMrush or Google Analytics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centric content and your ability to collaborate effectively. Mention specific examples of how you've improved content discoverability or user engagement in previous roles.
Showcase Your Skills: In your application, include examples of your writing that demonstrate your ability to create SEO-optimised articles. If possible, provide links to published work or a portfolio that reflects your writing style and expertise in content management systems.
How to prepare for a job interview at Lightricks
✨Showcase Your SEO Knowledge
Since the role heavily focuses on creating SEO-optimised content, be prepared to discuss your experience with SEO tools like SEMrush or Ahrefs. Share specific examples of how you've improved content discoverability in previous roles.
✨Demonstrate Cross-Functional Collaboration
Highlight any past experiences where you've worked closely with product or marketing teams. Discuss how you translated technical information into user-friendly content, as this is crucial for the position.
✨Prepare for Content Creation Scenarios
Anticipate questions about how you would approach writing FAQs or troubleshooting guides. Consider bringing a portfolio of your previous work that showcases your writing style and ability to engage diverse audiences.
✨Emphasise User-Centric Content Creation
Lightricks values impactful, user-centric content. Be ready to discuss how you incorporate user feedback into your writing process and how you measure the effectiveness of your content using analytics tools.
