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- Tasks: Troubleshoot complex network issues and support field engineers with technical queries.
- Company: Join Lightning Fibre, a leading local broadband provider in East Sussex.
- Benefits: Enjoy a competitive salary, pension, health programmes, and flexible working options.
- Why this job: Make a real difference in your community by enhancing local broadband infrastructure.
- Qualifications: Understanding of networks, troubleshooting skills, and great communication abilities.
- Other info: Be part of a growing team with exciting career development opportunities.
The predicted salary is between 29000 - 40800 £ per year.
Lightning Fibre is looking for a Network Support Engineer as part of the escalation for the Technical Support team, troubleshooting and resolving more complex customer enquiries as they arise. You will be a point of contact for the Installations and Assurance engineers who are out in the field for their technical queries. You will also be working alongside the Network team to help test, document and roll out new network projects/upgrades.
Key tasks and responsibilities:
- Monitor our access and ISP networks, identifying and escalating issues to resolution.
- Collaborate with internal teams to troubleshoot, manage and resolve customer-impacting incidents.
- Provide technical support and advice for the customer support team, acting as an escalation point for more complex tickets, and providing training to support staff.
- Visit customer properties where necessary to troubleshoot network/WiFi issues.
- Provide a point of contact for our field engineers to advise with queries and resolve technical issues.
- Work with the Networks team to help test, develop and document our offered services, and assist with the day-to-day running of the network.
- Assist in the rollout of new network upgrades, performing testing, comparison and validation of these.
- Participate in the on-call rota (including Saturdays) to provide essential support for the field engineers.
Requirements:
- An understanding of computer networks and related technologies such as WiFi, ethernet switching, IP and higher-level protocols.
- Aptitude for troubleshooting technical problems, working logically to rule out potential problems.
- Comfortable communicating with customers, guiding them through troubleshooting steps, and explaining technical concepts in a clear concise manner.
- Good at documenting solutions and supporting other team members including some training.
- Driving licence.
How to Apply:
Please submit your CV and a covering letter.
Lightning Fibre was established in 2018. We are a leading local alternative network provider of full fibre broadband in East Sussex. We are headquartered in Polegate and have an existing broadband network in East Sussex. Our broadband network can supply our standard installed customers with anything up to 10 Gigabits in both download and uploads.
We are a community-oriented network operator, whose aim is to significantly upgrade our region's broadband infrastructure, providing local jobs and keeping local money in the areas we serve. We are a vital enabler to grow our digital local economy, thereby creating further quality jobs. Lightning Fibre has bold plans for growth and development.
Job Type: Full-time
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Ability to commute/relocate: Polegate BN26: reliably commute or plan to relocate before starting work (required)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in Polegate BN26
Network Support Engineer employer: Lightning Fibre
Contact Detail:
Lightning Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and engage with relevant content. It’s a great way to get noticed by potential employers, including us at Lightning Fibre!
✨Tip Number 3
Prepare for interviews by practising common technical questions related to network support. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply directly through our website! This not only shows your interest in Lightning Fibre but also ensures your application gets into the right hands quickly. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with computer networks and troubleshooting. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Network Support Engineer role. We love seeing enthusiasm and a clear understanding of our mission at Lightning Fibre.
Showcase Your Communication Skills: Since you'll be guiding customers through technical issues, it's important to demonstrate your ability to communicate complex concepts clearly. Use examples in your application that show how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lightning Fibre
✨Know Your Networks
Brush up on your understanding of computer networks, WiFi, and related technologies. Be ready to discuss how you would troubleshoot common issues and explain technical concepts clearly. This will show that you’re not just familiar with the jargon but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your logical approach to troubleshooting and how you escalated issues when necessary.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you’ll need to guide customers through troubleshooting steps. During the interview, focus on your communication skills and how you can make complex information accessible to non-technical users.
✨Be Ready for Team Collaboration
Expect questions about teamwork and collaboration, especially with field engineers and internal teams. Think of examples where you’ve worked effectively with others to resolve issues or roll out projects, highlighting your ability to support and train team members.