At a Glance
- Tasks: Lead and motivate a dynamic telesales team to achieve sales targets.
- Company: Lightning Fibre, a community-focused broadband provider in East Sussex.
- Benefits: Competitive salary with performance bonuses and leadership autonomy.
- Other info: Join a supportive environment that values people and performance.
- Why this job: Make a real impact while shaping a high-performing team during growth.
- Qualifications: Experience in telesales, strong leadership, and coaching skills required.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Lightning Fibre is a fast-growing, community-focused full fibre broadband provider, proudly serving East Sussex. Established in 2018, we’re committed to delivering exceptional connectivity while reinvesting in the areas we operate — creating local jobs and supporting the regional digital economy.
The Role
This is a hands-on leadership role, not a desk-bound reporting position. You’ll be responsible for running a high-performing telesales operation through:
- Strong people leadership
- Coaching and development
- Clear daily structure and motivation
You’ll balance operational control with human leadership — creating an environment where people feel supported, accountable, and energised to perform.
What You’ll Be Doing
- Leading and motivating a team of telesales advisors to deliver sales, revenue, and conversion targets
- Embedding a clear daily, weekly, and monthly management rhythm
- Running structured morning meetings to set focus and drive momentum
- Coaching individuals through regular 1:1s and team training sessions
- Managing and improving performance across key KPIs (sales, conversion, call volume, AHT, revenue, add-ons)
- Actively managing team morale, engagement, and confidence
- Using incentives and recognition to drive performance and positive behaviours
- Ensuring high standards of professionalism, compliance, and data integrity
- Monitoring lead quality, escalating issues, and working constructively with stakeholders
- Analysing performance data and producing clear reports for senior management
- Ensuring effective use of Salesforce and supporting continuous process improvement
You will also continue to be involved in sales activity where appropriate, leading by example.
What We’re Looking For
- An experienced telesales or call-centre sales professional
- Confident leading and developing people, not just managing numbers
- Comfortable coaching, motivating, and holding individuals accountable
- Structured, organised, and consistent in their management approach
- Commercially minded but people-centred
- Calm and resilient in a target-driven environment
- Proven experience in a telesales or call-centre sales environment
- Experience managing or leading a sales team
- Strong understanding of sales KPIs and performance metrics
- Confident using CRM systems (Salesforce preferred) and MS Office
- Excellent communication and interpersonal skills
- Experience in broadband, telecoms, or regulated sales environments
- Experience implementing incentive schemes or performance improvement plans
What We Offer
- £40,000 OTE (competitive basic salary plus performance-related bonus)
- A leadership role with real autonomy and influence
- The opportunity to shape and develop a team during a key growth phase
- Supportive senior leadership and clear expectations
- A values-led, community-focused organisation
Why Join Lightning Fibre?
- You’ll be trusted to lead, not micromanaged
- You’ll work in a business that values people as much as performance
- You’ll have the opportunity to make a visible impact quickly
If you’re a people-focused sales leader who enjoys building structure, energy, and results— we’d love to hear from you. Apply now.
Telesales Manager in Eastbourne employer: Lightning Fibre Ltd
Lightning Fibre is an exceptional employer that prioritises community engagement and employee development, making it a fantastic place for a Telesales Manager to thrive. With a competitive salary and performance-related bonuses, you will enjoy a leadership role that offers autonomy and the chance to shape a high-performing team during a pivotal growth phase. Our supportive work culture values people as much as performance, ensuring you can make a meaningful impact in East Sussex's digital economy.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Manager in Eastbourne
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Manager at Lightning Fibre Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lightning Fibre Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Manager in Eastbourne
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lightning Fibre Ltd:When writing your cover letter, make sure to tailor your message specifically for Lightning Fibre Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lightning Fibre Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lightning Fibre Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lightning Fibre Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lightning Fibre Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
