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For Companies At a Glance
- Tasks: Lead and motivate a dynamic telesales team to achieve sales targets.
- Company: Lightning Fibre, a community-focused broadband provider in East Sussex.
- Benefits: Competitive salary with performance bonuses and leadership autonomy.
- Why this job: Make a real impact while shaping a high-performing team during growth.
- Qualifications: Experience in telesales, strong leadership, and coaching skills required.
- Other info: Join a supportive environment that values people and performance.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Lightning Fibre is a fast-growing, community-focused full fibre broadband provider, proudly serving East Sussex. Established in 2018, we’re committed to delivering exceptional connectivity while reinvesting in the areas we operate — creating local jobs and supporting the regional digital economy.
The Role
This is a hands-on leadership role, not a desk-bound reporting position. You’ll be responsible for running a high-performing telesales operation through:
- Strong people leadership
- Coaching and development
- Clear daily structure and motivation
You’ll balance operational control with human leadership — creating an environment where people feel supported, accountable, and energised to perform.
What You’ll Be Doing
- Leading and motivating a team of telesales advisors to deliver sales, revenue, and conversion targets
- Embedding a clear daily, weekly, and monthly management rhythm
- Running structured morning meetings to set focus and drive momentum
- Coaching individuals through regular 1:1s and team training sessions
- Managing and improving performance across key KPIs (sales, conversion, call volume, AHT, revenue, add-ons)
- Actively managing team morale, engagement, and confidence
- Using incentives and recognition to drive performance and positive behaviours
- Ensuring high standards of professionalism, compliance, and data integrity
- Monitoring lead quality, escalating issues, and working constructively with stakeholders
- Analysing performance data and producing clear reports for senior management
- Ensuring effective use of Salesforce and supporting continuous process improvement
You will also continue to be involved in sales activity where appropriate, leading by example.
What We’re Looking For
- An experienced telesales or call-centre sales professional
- Confident leading and developing people, not just managing numbers
- Comfortable coaching, motivating, and holding individuals accountable
- Structured, organised, and consistent in their management approach
- Commercially minded but people-centred
- Calm and resilient in a target-driven environment
- Proven experience in a telesales or call-centre sales environment
- Experience managing or leading a sales team
- Strong understanding of sales KPIs and performance metrics
- Confident using CRM systems (Salesforce preferred) and MS Office
- Excellent communication and interpersonal skills
- Experience in broadband, telecoms, or regulated sales environments
- Experience implementing incentive schemes or performance improvement plans
What We Offer
- £40,000 OTE (competitive basic salary plus performance-related bonus)
- A leadership role with real autonomy and influence
- The opportunity to shape and develop a team during a key growth phase
- Supportive senior leadership and clear expectations
- A values-led, community-focused organisation
Why Join Lightning Fibre?
- You’ll be trusted to lead, not micromanaged
- You’ll work in a business that values people as much as performance
- You’ll have the opportunity to make a visible impact quickly
If you’re a people-focused sales leader who enjoys building structure, energy, and results— we’d love to hear from you. Apply now.
Telesales Manager in Eastbourne employer: Lightning Fibre Ltd
Contact Detail:
Lightning Fibre Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Manager in Eastbourne
✨Tip Number 1
Get to know the company inside out! Research Lightning Fibre's values, mission, and recent achievements. This way, when you chat with them, you can show you're genuinely interested and aligned with their goals.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your experience in telesales and leadership. Make it engaging and relevant to what they’re looking for in a Telesales Manager.
✨Tip Number 3
Showcase your people skills! During interviews or calls, share examples of how you've motivated teams and improved performance. They want to see that you can lead with both heart and strategy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Telesales Manager in Eastbourne
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you motivate and develop your team, so share specific examples of how you've done this in the past.
Be Data-Driven: Since performance metrics are key for this role, include any relevant data or KPIs you've managed in previous positions. This will show us that you're not just about people management but also understand the numbers behind sales success.
Tailor Your Application: Make your application personal! Use the job description as a guide and tailor your experience to match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lightning Fibre Ltd
✨Know Your Numbers
Before the interview, brush up on key sales metrics and KPIs relevant to the telesales industry. Be ready to discuss how you've previously met or exceeded targets, as this will show your understanding of performance metrics and your ability to drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach. Think about times when you motivated a team or coached individuals to success. Lightning Fibre is looking for someone who can balance operational control with human leadership, so be sure to convey your people-centric management style.
✨Demonstrate Your Coaching Skills
Be ready to talk about your experience in coaching and developing team members. Share specific instances where your coaching led to improved performance or morale. This will resonate well with their focus on creating an energised and accountable environment.
✨Familiarise Yourself with Salesforce
Since effective use of CRM systems like Salesforce is crucial for this role, make sure you’re comfortable discussing your experience with it. If you have any tips or tricks for using Salesforce effectively, share those too, as it shows your proactive approach to continuous improvement.
