At a Glance
- Tasks: Manage client relationships and ensure high satisfaction while identifying growth opportunities.
- Company: LightingLives Consultants, a leading energy consultancy with a collaborative culture.
- Benefits: Competitive salary up to £45,000, dynamic work environment, and career growth potential.
- Other info: Join a growing team with established client relationships and expansion opportunities.
- Why this job: Make a real impact in the energy sector by helping clients optimise costs and strategies.
- Qualifications: Experience in client relationship management and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: PB.403, Pill Box, 115 Coventry Road, London, E2 6GG
Salary: Up to £45,000 per annum (dependent on experience)
LightingLives Consultants is an established energy consultancy and brokerage, supporting UK businesses with energy procurement, cost optimisation, and strategic advisory services.
We are seeking a Client Relationship Manager to manage and grow our existing client portfolio. This role is central to ensuring client satisfaction, retention, and long-term value, while also identifying opportunities to expand services across accounts.
You will act as a trusted advisor to clients, ensuring they receive high-quality service and commercially sound guidance in a dynamic energy market.
Role Overview
The Client Relationship Manager will be responsible for maintaining strong client relationships, overseeing account performance, and ensuring the effective delivery of consultancy and brokerage services.
Key Responsibilities
- Building and maintaining strong, long-term relationships with clients to ensure high retention levels
- Acting as the primary point of contact for client communication and account management
- Managing and reviewing client accounts to ensure services align with contractual and commercial objectives
- Identifying and developing new business opportunities within existing accounts (cross-sell and upsell)
- Supporting clients with energy procurement strategies, contract renewals, and cost optimisation opportunities
- Resolving client queries efficiently while maintaining a high standard of service delivery
- Collaborating with internal teams (sales, procurement, and technical specialists) to meet client needs
- Monitoring energy market trends and providing relevant, informed insights to clients
- Ensuring accurate record-keeping, CRM updates, and reporting on account activity
What We’re Looking For
- Experience in client relationship management, account management, or B2B customer success
- Background in energy, utilities, brokerage, or consultancy services (highly desirable)
- Strong communication and stakeholder management skills
- Ability to identify commercial opportunities within existing client relationships
- Good understanding of service delivery and client lifecycle management
- Strong organisational skills and attention to detail
- Proactive approach with the ability to manage multiple client accounts effectively
Salary & Location
- Salary: Up to £45,000 per annum (dependent on experience)
- Location: PB.403, Pill Box, 115 Coventry Road, London, E2 6GG
Why Join Us
LightingLives Consultants offers a strong platform combining energy brokerage and consultancy expertise, enabling clients to achieve both cost savings and strategic value.
You will be joining a business with:
- An established client base and strong market relationships
- Growing consultancy services and expansion opportunities
- A collaborative environment with technical and commercial expertise
This role offers the opportunity to directly influence client retention, revenue growth, and long-term partnerships.
Client Relationship Manager employer: LightingLives Consultants Ltd
LightingLives Consultants is an excellent employer, offering a dynamic work environment in the heart of London where you can thrive as a Client Relationship Manager. With a focus on employee growth and collaboration, we provide opportunities to develop your skills while working with an established client base and a team of experts dedicated to delivering high-quality service. Join us to make a meaningful impact in the energy sector and enjoy competitive benefits that support your professional journey.
Contact Details:
LightingLives Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
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We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at LightingLives Consultants Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at LightingLives Consultants Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with LightingLives Consultants Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
