At a Glance
- Tasks: Manage client relationships and ensure high satisfaction while identifying growth opportunities.
- Company: LightingLives Consultants, a leading energy consultancy with a collaborative culture.
- Benefits: Competitive salary up to £45,000, dynamic work environment, and career growth potential.
- Other info: Join a growing team with established client relationships and expansion opportunities.
- Why this job: Make a real impact in the energy sector by helping clients optimise costs and strategies.
- Qualifications: Experience in client relationship management and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: PB.403, Pill Box, 115 Coventry Road, London, E2 6GG
Salary: Up to £45,000 per annum (dependent on experience)
LightingLives Consultants is an established energy consultancy and brokerage, supporting UK businesses with energy procurement, cost optimisation, and strategic advisory services.
We are seeking a Client Relationship Manager to manage and grow our existing client portfolio. This role is central to ensuring client satisfaction, retention, and long-term value, while also identifying opportunities to expand services across accounts.
You will act as a trusted advisor to clients, ensuring they receive high-quality service and commercially sound guidance in a dynamic energy market.
Role Overview
The Client Relationship Manager will be responsible for maintaining strong client relationships, overseeing account performance, and ensuring the effective delivery of consultancy and brokerage services.
Key Responsibilities
- Building and maintaining strong, long-term relationships with clients to ensure high retention levels
- Acting as the primary point of contact for client communication and account management
- Managing and reviewing client accounts to ensure services align with contractual and commercial objectives
- Identifying and developing new business opportunities within existing accounts (cross-sell and upsell)
- Supporting clients with energy procurement strategies, contract renewals, and cost optimisation opportunities
- Resolving client queries efficiently while maintaining a high standard of service delivery
- Collaborating with internal teams (sales, procurement, and technical specialists) to meet client needs
- Monitoring energy market trends and providing relevant, informed insights to clients
- Ensuring accurate record-keeping, CRM updates, and reporting on account activity
What We’re Looking For
- Experience in client relationship management, account management, or B2B customer success
- Background in energy, utilities, brokerage, or consultancy services (highly desirable)
- Strong communication and stakeholder management skills
- Ability to identify commercial opportunities within existing client relationships
- Good understanding of service delivery and client lifecycle management
- Strong organisational skills and attention to detail
- Proactive approach with the ability to manage multiple client accounts effectively
Salary & Location
- Salary: Up to £45,000 per annum (dependent on experience)
- Location: PB.403, Pill Box, 115 Coventry Road, London, E2 6GG
Why Join Us
LightingLives Consultants offers a strong platform combining energy brokerage and consultancy expertise, enabling clients to achieve both cost savings and strategic value.
You will be joining a business with:
- An established client base and strong market relationships
- Growing consultancy services and expansion opportunities
- A collaborative environment with technical and commercial expertise
This role offers the opportunity to directly influence client retention, revenue growth, and long-term partnerships.
Client Relationship Manager employer: LightingLives Consultants Ltd
LightingLivesConsultants is an exceptional employer, offering a dynamic work environment in the heart of London with a hybrid working model that promotes flexibility and work-life balance. Our strong growth trajectory in the energy consultancy sector provides ample opportunities for professional development and career advancement, while our collaborative culture encourages innovation and teamwork, making it a rewarding place to build your career.
Contact Details:
LightingLives Consultants Ltd Recruitment Team
