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For Companies At a Glance
- Tasks: Lead shifts, deliver exceptional customer service, and train a passionate team.
- Company: Join a historic pub in Battersea with a vibrant atmosphere.
- Benefits: Weekly pay, free meals, 28 days holiday, and discounts at Young's Pubs.
- Other info: Dynamic team environment with ongoing training and development opportunities.
- Why this job: Be part of a heritage brand and grow your career in hospitality.
- Qualifications: Passion for customer service and team leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
A lovely old pub in Battersea. Serving the punters since 1865, we now boast a beautiful saloon bar, capable of hosting a variety of events, drinkers and diners. We also have Battersea's best garden, tucked away from the busy Battersea Park Road and a real sunspot. Open for lunch daily and a great bit of evening dining trade too. We like to show some sport, but we do it the right way, without intruding on the people who love coming to the pub and enjoying some time together. Excellent transport links, with Clapham and Battersea Stations all a short walk or bus journey away. There is even on-street parking should you need it.
What We Offer Our Supervisors:
- Experienced GM leading the way and teaching you everything you need to progress
- Access to our Career Pathway, Apprenticeships and training and development courses
- Flexible weeks, as we share the time off as much as we do the time on
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Supervisor:
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively with the support of higher management. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Youngs & The Lighthouse:
You will be joining a true heritage brand, as Youngs have been in business since 1831. The Lighthouse has been a part of the greater Youngs family since March 2024 and the business continues to grow year-on-year. No pub is complete without a stellar team behind it and you will be joining one of established professionals, most of whom are in their fourth year of service here, but now we look to add quality to an already highly capable team. That could be you!
Supervisor employer: Lighthouse
Contact Detail:
Lighthouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. Chat with the staff and customers to get a feel for the vibe. This will help you connect during your interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to build rapport with both customers and your team. Think of examples from your past experiences where you've delivered exceptional service or resolved conflicts. This will help you shine in the interview.
✨Tip Number 3
Show your passion for hospitality! Talk about why you love working in this industry and how you can contribute to the pub's success. Share your ideas on training and developing the team, as this is key to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Young's. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see that you genuinely care about delivering exceptional customer service and building rapport with both customers and the team.
Tailor Your Application: Make sure to tailor your application to the Supervisor role specifically. Highlight any relevant experience and skills that align with what we’re looking for, like training team members or leading shifts effectively.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for someone who fits well with our established team, so showing us who you are can really make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to showcase your interest in joining our lovely pub family.
How to prepare for a job interview at Lighthouse
✨Know the Pub Inside Out
Before your interview, take some time to familiarise yourself with the pub's history and its offerings. Understanding the unique aspects of the pub, like its beautiful garden and the events it hosts, will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your passion for delivering great service and your ability to build rapport with both customers and team members.
✨Highlight Your Leadership Experience
Since you'll be leading shifts, it's important to showcase any previous leadership roles you've had. Talk about how you've trained or mentored others, and how you ensure a safe and effective working environment. This will reassure them that you're ready to take on the responsibilities of a Supervisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the pub is the right fit for you.