Senior Project Manager, Client Services EMEA

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role? The Senior Project Manager is responsible for managing eDiscovery projects to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction. Senior PMs are responsible for planning, monitoring and managing internal and external project communications of pod members. In addition, Senior PMs provide workflow consultation, drive the development of standards and participate in the daily activities associated with providing eDiscovery support to clients.

Responsibilities

• Manage large and complex matters of various types (e.g. disputes, regulatory, employment).
• Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of eDiscovery solutions.
• Coordinate internal tasks associated with data processing, review, and production.
• Communicate expectations for scope and deadlines to internal and external stakeholders.
• Mentor team members on workflows and eDiscovery best practices.

Qualifications

• Degree in Computer Forensics, Computer Science or other eDiscovery-related discipline preferred; or commensurate experience in eDiscovery.
• Strong analytical, organisational and problem-solving skills, with the ability to multitask.
• Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
• Flexibility and adaptability to handle a changing and growing workload.
• Strong communication skills to effectively transmit information via written (email and forms based formats) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders.
• Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients’ total spend and to gain clients’ trust as a consultant.
• Relativity experience is required.
• Industry-specific or technology-related certifications preferred (e.g. RCA, Nuix Master, ACEDS).
• 6+ years of work experience with at least four years in an eDiscovery project management role.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.