Senior Manager, Sales Operations in London

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy.

Lighthouse Values: Our guiding light

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success.
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward.
• Elevate each other: We don’t just work together - we grow together.

Sales Operations | Business Operations

What you will do:

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team.
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• Define the 'Lighthouse way' of working by integrating AI into your role.

About our team:

You’ll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization.

What's in it for you:

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realise your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are:

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization.
• Experience in a high-growth Tech or SaaS company.
• Demonstrated team management experience.
• In-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent organizational and time-management skills.
• Exceptional communication and stakeholder management skills.
• Fluent in both written and spoken English.

You are an AI-curious professional who actively explores how generative AI and automation can optimise your daily workflows.

Diversity, equity, inclusion, and belonging:

We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply.