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- Tasks: Process and manage product orders while leading a dynamic customer care team.
- Company: Join a world leader in safety products that save lives and ensure personnel safety.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company making a real impact on safety and well-being.
- Qualifications: A Level or equivalent experience; CRM knowledge is a plus.
- Other info: Must pass a DBS/criminal records check.
The predicted salary is between 30000 - 42000 £ per year.
The company: is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. Their products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas., Our fast-growing Client is seeking an Order Management Representative for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders the company. You will be passionate about leading and mentoring a small team while contributing to the full order management entry cycle.
Duties (include but are not limited to)
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Process high volume of product sales orders accurately according to standards
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While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers.
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Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
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Be an example of professionalism and high standards.
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Meet customer care goals and service levels for an exceptional customer experience.
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Identify areas of improvement and work with leaders to develop solutions and implement change.
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Handle shipping disputes and rush orders.
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Escalate customer discrepancies and provide suggestions on areas of improvement.
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Process credit card payments.
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Collaborate with finance regarding invoicing and credit disputes.
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You possess strong business acumen.
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A Level or equivalent experience.
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You have experience with a CRM system (Netsuite considered an asset)
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You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
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You enjoy customer service and supporting a dynamic team of sales professionals.
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You have sound mathematical skills to validate orders and assist partners with their order inquires.
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You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.
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You are organized, detail-oriented and can multi-task in a fast-paced environment.
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You are a team player who offers solutions and ideas to continually improve the business.
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You consider yourself highly collaborative and are proactive in your approach to customer issues.
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You are outgoing, courteous, ambitious, and present a professional demeanor.
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You are a go-getter with a positive attitude, wanting to make a difference within your team.
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2nd language is advantageous.
DBS/criminal records check to be carried out by employer: Yes, * Order Management
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Order Processing
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Technology
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Handheld Devices
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NetSuite
Order Management Representative employer: Lighthouse Personnel LTD
Contact Detail:
Lighthouse Personnel LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Representative
✨Tip Number 1
Familiarize yourself with the specific CRM system mentioned in the job description, especially if it's NetSuite. Consider taking an online course or tutorial to boost your confidence and proficiency in using it, as this will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in customer service during any networking opportunities or interviews. Share specific examples of how you've handled challenging customer situations, as this role emphasizes exceptional customer care and proactive communication.
✨Tip Number 3
Demonstrate your organizational skills by preparing a mock order management scenario. This could involve outlining how you would process a high volume of orders while ensuring accuracy and timeliness, showcasing your ability to multitask effectively.
✨Tip Number 4
Since the role involves collaboration with various teams, practice articulating your teamwork experiences. Be ready to discuss how you've contributed to team goals and improved processes in previous roles, as this will resonate well with the company's values.
We think you need these skills to ace Order Management Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Order Management Representative position. Understand the key responsibilities and required skills, such as experience with CRM systems and strong communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the job requirements. Emphasize your customer service background, order management experience, and any familiarity with tools like NetSuite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention specific examples of how you've successfully managed orders or improved processes in previous roles.
Highlight Your Skills: In your application, clearly outline your organizational skills, attention to detail, and ability to multitask in fast-paced environments. Mention any additional languages you speak, as this is considered advantageous.
How to prepare for a job interview at Lighthouse Personnel LTD
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's commitment to exceptional customer experiences.
✨Demonstrate Your Organizational Skills
Since the role requires handling a high volume of orders, be prepared to discuss how you stay organized and manage multiple tasks effectively. You could mention tools or methods you use to prioritize your workload and ensure accuracy in order processing.
✨Highlight Your Team Collaboration Experience
The company values teamwork, so be ready to talk about your experience working collaboratively with different teams. Provide examples of how you've successfully liaised with sales, production, and customer success teams to resolve issues or improve processes.
✨Prepare for Technical Questions
Familiarize yourself with CRM systems, especially NetSuite if you have experience with it. Be ready to discuss how you've used technology to streamline order management processes and improve efficiency in your previous roles.
