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- Tasks: Support patients through their ADHD assessment journey and handle queries with care.
- Company: Join a dedicated team in a leading ADHD Assessment and Treatment service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer support, especially in healthcare or mental health settings.
- Other info: Work in a vibrant Shoreditch office with a focus on neurodiversity and patient care.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Customer Support Associate in Slough employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ADHD and related services. We want you to show off your understanding of the clinical pathway and how you can support patients effectively.
✨Tip Number 3
Practice your call handling skills! Simulate patient interactions with friends or family to get comfortable with communication. Remember, empathy and clarity are key when dealing with sensitive topics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Associate in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for us.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to handle queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Experience
Be ready to discuss your previous customer support experience, especially in healthcare. Prepare specific examples of how you've handled patient queries or resolved issues, as this will demonstrate your capability in a similar environment.
✨Familiarise Yourself with EHR Systems
Since you'll be using electronic health record systems, it’s a good idea to familiarise yourself with common EHR platforms. If you have experience with any specific systems, mention them during the interview to highlight your technical skills.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your qualifications and experiences.