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- Tasks: Support patients through their clinical journey and handle various administrative tasks.
- Company: Join a leading ADHD Assessment and Treatment service in Shoreditch, London.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Customer support experience in healthcare and strong communication skills required.
- Other info: Dynamic team environment with a focus on neurodiversity and mental health.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support.
This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Data Entry Associate in London employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Entry Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of GDPR and safe data handling. We want you to show off your understanding of confidentiality, as it’s super important in this role!
✨Tip Number 3
Practice your call handling skills! Since you'll be supporting patients through a clinical pathway, being calm and collected on the phone is key. Role-play with a friend to get comfortable with common patient queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Data Entry Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for us.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues, especially in a healthcare setting. This will demonstrate your ability to communicate effectively and manage patient interactions.
✨Familiarise Yourself with EHR Systems
Since experience with EHR systems is crucial, take some time to learn about common platforms used in healthcare. If you have experience with specific systems, be ready to discuss how you've used them to improve efficiency or patient care.
✨Understand Confidentiality and GDPR
Be prepared to discuss the importance of confidentiality and data protection in a healthcare environment. Knowing the basics of GDPR and how it applies to patient information will show that you take these responsibilities seriously.