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- Tasks: Support patients through their ADHD assessment journey and handle queries with care.
- Company: Join a dedicated team in a leading ADHD assessment service based in Shoreditch.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare support.
- Qualifications: Experience in customer support, especially in healthcare or neurodiversity settings.
- Other info: Be part of a supportive environment that values confidentiality and patient care.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Customer Support Associate in London employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ADHD and related treatments. Show us you’re not just a candidate, but someone genuinely interested in making a difference in patients' lives.
✨Tip Number 3
Practice your call handling skills! Role-play with a friend or family member to get comfortable with patient communication. This will help you shine during the interview when they ask about your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous customer support experience, especially in healthcare. Think of specific examples where you've handled patient queries or resolved issues effectively, as this will demonstrate your capability in a similar environment.
✨Master the Tech
Familiarise yourself with EHR systems and any relevant software used in call handling and administration. If you can talk confidently about your experience with these tools, it’ll give you an edge over other candidates.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.