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- Tasks: Support patients through their ADHD assessment journey and handle queries with care.
- Company: Join a dedicated team in a leading ADHD Assessment and Treatment service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in customer support, especially in healthcare or neurodiversity settings.
- Other info: Work in a vibrant Shoreditch office with a focus on mental health and well-being.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support.
This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Associate - Customer and Data Service in London employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate - Customer and Data Service in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ADHD and related services. Show us you’re passionate about helping patients and understand the clinical pathway – it’ll make you stand out!
✨Tip Number 3
Practice your call handling skills! Since this role involves patient communication, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with real queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Associate - Customer and Data Service in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the specific services offered. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled patient queries or resolved issues. Highlighting your experience in a healthcare setting will demonstrate that you can navigate the unique challenges of this role.
✨Familiarise Yourself with EHR Systems
Since you'll be using clinical and operational systems, it’s a good idea to familiarise yourself with Electronic Health Records (EHR) systems. If you have experience with specific platforms, mention them during the interview to showcase your technical skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Remember, the interview is not just about answering questions but also about demonstrating your ability to communicate effectively with patients and colleagues.