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- Tasks: Support patients through their ADHD assessment journey and handle queries with care.
- Company: Join a dedicated team in a leading ADHD assessment service based in Shoreditch.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your customer support skills.
- Qualifications: Experience in healthcare customer support and excellent communication skills required.
- Other info: Work in a supportive environment focused on neurodiversity and mental health.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews. You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Customer Support Associate employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Get to know the company! Research their values and mission, especially around ADHD and mental health. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling patient queries and calls, it’s crucial to sound confident and clear. Role-play with a friend or use mock interviews to sharpen those skills.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle specific patient situations or issues that might arise. This shows you can think on your feet and are ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients in the ADHD space and how your background makes you a great fit for our team. Keep it personal and engaging!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Experience
Be ready to discuss your previous customer support experience, especially in healthcare. Prepare specific examples of how you've handled patient queries or resolved issues, as this will demonstrate your capability in a similar environment.
✨Familiarise Yourself with Systems
Since you'll be using clinical and operational systems, it’s a good idea to familiarise yourself with EHR systems and telephony tools. If you have experience with any specific software, mention it during the interview to highlight your technical skills.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your qualifications and experiences.