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- Tasks: Support patients through their ADHD assessment journey and handle queries with care.
- Company: Join a dedicated team in a leading ADHD assessment service based in Shoreditch.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare support.
- Qualifications: Experience in customer support, especially in healthcare or mental health settings.
- Other info: Dynamic role with a focus on neurodiversity and patient care.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include:
- Patient communication and call handling
- Booking and scheduling appointments
- Support patient queries
- Clinical escalation
- Issue resolution
- Processing payments
- General administration
What We’re Looking For:
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
- Excellent communication skills
Customer Support Associate in City of London employer: Lighthouse Pathways
Contact Detail:
Lighthouse Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ADHD and related treatments. Show us you’re not just a candidate, but someone genuinely interested in making a difference in patients' lives.
✨Tip Number 3
Practice your call handling skills! Role-play with a friend or family member to get comfortable with patient communication. This will help you shine during the interview when they ask about your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Associate in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your communication prowess!
Highlight Relevant Experience: If you’ve worked in neurodiversity, mental health, or practice administration, make sure to mention it! We’re looking for candidates who understand the unique challenges in these areas, so share any specific experiences that relate to our service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Lighthouse Pathways
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively handled patient queries or resolved issues in previous roles. Practise articulating your thoughts clearly and confidently.
✨Familiarise Yourself with Relevant Regulations
Get a good grasp of GDPR, confidentiality, and CQC expectations. Being able to discuss these topics during your interview will demonstrate your commitment to safe data handling and patient care.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like dealing with a frustrated patient or managing multiple bookings. Prepare your responses to showcase your problem-solving skills and ability to stay calm under pressure.