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- Tasks: Lead the front desk team and ensure exceptional guest experiences during the night.
- Company: Join a leading hotel management firm in beautiful Scotland.
- Benefits: Enjoy a competitive salary, extensive training, and a vibrant work environment.
- Why this job: Make a real impact on guest satisfaction and lead a motivated team.
- Qualifications: Exceptional communication skills and experience in guest service.
- Other info: Be part of a supportive team that values recognition and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel management firm in Scotland is seeking a Night Manager to oversee the reception desk at Courtyard by Marriott Edinburgh West. This role requires exceptional communication and guest service skills, along with the ability to train and motivate a team of Night Auditors. You will engage with guests, resolving their requests while ensuring a smooth handover to the daytime team.
Join us and enjoy competitive salary, extensive training, and a vibrant work environment that emphasizes teamwork and employee recognition.
Night Manager: Lead Guest Experience & Front Desk in Scotland employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager: Lead Guest Experience & Front Desk in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Courtyard by Marriott Edinburgh West on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Night Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team management. We should also think of examples from our past experiences that showcase our skills in resolving guest requests and leading a team.
✨Tip Number 3
Showcase our personality! During the interview, let our passion for guest experience shine through. Remember, they’re looking for someone who can engage with guests and motivate a team, so be authentic and enthusiastic.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the Night Manager position can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in the role.
We think you need these skills to ace Night Manager: Lead Guest Experience & Front Desk in Scotland
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about guest experience, make sure your application highlights your exceptional communication skills. We want to see how you engage with guests and resolve their requests effectively.
Team Spirit is Key: As a Night Manager, you'll be leading a team of Night Auditors. Let us know about your experience in training and motivating others. We love seeing examples of teamwork and how you've contributed to a positive work environment.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to the job description. We appreciate when candidates take the time to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, make sure you research Courtyard by Marriott Edinburgh West thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you’ve excelled in guest service. Think about specific situations where you resolved issues or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a Night Manager effectively.
✨Team Leadership is Key
As a Night Manager, you'll be leading a team of Night Auditors. Be ready to discuss your leadership style and how you motivate and train team members. Share any relevant experiences that highlight your ability to foster teamwork and create a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Night Manager role. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
