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- Tasks: Engage with guests, ensuring exceptional service in our bar and restaurant.
- Company: Join the vibrant team at Courtyard by Marriott Edinburgh West.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Dynamic work environment with extensive training and recognition programs.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Positive attitude, strong communication skills, and a passion for guest service.
The predicted salary is between 20000 - 25000 £ per year.
We have a fantastic new vacancy for a Food and Beverage Team Member at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and "The Avenue" at the centre of it all. The contract on offer is on a permanent basis, 40 hours per week.
Responsibilities
- Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guest's needs and wants, you will go above and beyond and take pride in making every guest's experience exceptional throughout the bar, restaurant and meeting areas.
- Collaboration: You'll collaborate closely with various in-house teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
- Compliance: In line with legislation and the hotel's policies and procedures, you will understand, implement and deliver the highest standards of legal compliance regarding food safety, food hygiene and food allergens, limiting possible cross-contamination and risk to our staff and guests catering to all cuisine needs and wants.
Qualifications
- Have a positive "can do" attitude.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
Benefits
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and meals provided on duty.
- Death in Service benefit for contracted employees.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Food and Beverage Team Member in Scotland employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member in Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Courtyard by Marriott and Lighthouse Hotel Management. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your positive attitude and passion for guest service – that’s what they’re really looking for!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Food and Beverage Team Member in Scotland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and approachable demeanour, so don’t be afraid to inject a bit of yourself into your cover letter. Remember, we’re looking for someone who can engage with guests and create a welcoming atmosphere.
Tailor Your Application: Make sure to tailor your application to the Food and Beverage Team Member role. Highlight any relevant experience you have in hospitality or customer service, and mention how your skills align with our values at Courtyard by Marriott. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Edinburgh West. Familiarise yourself with their services, values, and what makes them stand out. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Guest Engagement Skills
As a Food and Beverage Team Member, guest engagement is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly demeanour and how you anticipate guests' needs to create exceptional experiences.
✨Emphasise Teamwork and Collaboration
Collaboration is crucial in this role. Be ready to discuss how you've worked effectively in teams before. Share specific instances where your teamwork skills contributed to a positive outcome, especially in fast-paced environments like restaurants or hotels.
✨Understand Compliance and Safety Standards
Familiarise yourself with food safety and hygiene regulations relevant to the hospitality industry. During the interview, express your commitment to maintaining high standards of compliance and how you would ensure the safety of both guests and staff in your role.