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- Tasks: Lead a team to create unforgettable guest experiences at the reception desk.
- Company: Join the Courtyard by Marriott - Luton Airport, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive salary, career growth, and discounts on hotel stays.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Previous supervisory experience in hospitality and excellent communication skills required.
- Other info: Dynamic environment with extensive training and employee recognition programs.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for a Reception Supervisor at the Courtyard by Marriott - Luton Airport. As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.
Responsibilities
- Front Desk Excellence: You will lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As the face of our hotel, you will engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
- Supervision and Training: You will oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you will provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you will handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: You will collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Qualifications
- Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Benefits
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Reception Supervisor employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Reception Supervisor role.
✨Tip Number 2
Show off your personality! When you get an interview, let your charm and enthusiasm shine through. Remember, they’re looking for someone who can create unforgettable moments for guests, so be yourself and engage with the interviewers.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or team conflicts. Practising these scenarios will help you demonstrate your problem-solving skills and show that you’re ready to lead the front desk team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant team at Courtyard by Marriott - Luton Airport.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charm and warmth into your words. Remember, we’re looking for someone who can create unforgettable moments for our guests!
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your relevant experience in hotel reception and any leadership roles you've had. We love seeing how your skills align with what we’re looking for, so be specific!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our vibrant work environment and benefits!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, make sure you research Courtyard by Marriott - Luton Airport thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is key to creating that unforgettable guest experience.
✨Demonstrate Problem-Solving Prowess
Think of specific situations where you've turned challenges into opportunities. Be ready to discuss how you handled guest complaints or operational hiccups in a calm and efficient manner. This will showcase your resourcefulness and commitment to guest satisfaction.
✨Engage with Enthusiasm
During the interview, let your passion for guest service shine through. Use positive body language, maintain eye contact, and smile. Remember, you're not just interviewing for a job; you're also demonstrating how you'd engage with guests at the hotel!
