At a Glance
- Tasks: Lead the night operations, ensuring top-notch guest service and safety.
- Company: Join the vibrant team at Holiday Inn Express Cambourne - Cambridge West.
- Benefits: Competitive salary, career growth, employee discounts, and extensive training.
- Other info: Dynamic work environment with a diverse team and recognition programs.
- Why this job: Shape unforgettable experiences and memories for guests every night.
- Qualifications: Experience in hospitality, strong communication skills, and attention to detail.
The predicted salary is between 26670 - 32596 £ per year.
AN EVENING IN THE LIFE OF A NIGHTS DUTY MANAGER AT OUR HOTEL
This is a full-time position working night shifts, work pattern is 5 nights out of 7 working hours are 2300-#####.
We are open to offering this role as a job share between 2 successful candidates.
What you'll be doing...
- Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
- Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
- Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
- Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
- Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
- Conducting regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborating with the management teams to address any issues identified during the night audit
- Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
- Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
- Preparation of breakfast including cooking and serving
- Previous experience
- Previous experience in hospitality, ideally within a Front Office, Duty Manager or Night Audit role
- Strong attention to detail and accuracy, particularly in financial reconciliation
- Good communication and guest service skills with the ability to handle guest enquiries professionally
- Ability to work independently and manage hotel operations overnight
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
- Previous bar and food safety experience required
Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge with access to apprenticeship courses.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement.
Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Nights Duty Manager - job share available employer: Lighthouse Hotel Management
Lighthouse Hotel Management is an excellent employer, offering a vibrant work culture at the Courtyard by Marriott - Luton Airport, where teamwork and dedication are highly valued. Employees benefit from competitive salaries, career progression opportunities, and exclusive discounts, making it an ideal place for those looking to grow in the hospitality industry while enjoying a supportive environment.
Contact Details:
Lighthouse Hotel Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Duty Manager - job share available
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lighthouse Hotel Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lighthouse Hotel Management
Don't be shy about reaching out to Lighthouse Hotel Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Nights Duty Manager - job share available
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lighthouse Hotel Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lighthouse Hotel Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
