At a Glance
- Tasks: Welcome guests and ensure a safe, enjoyable night experience.
- Company: Join the friendly team at Holiday Inn Express - Cambourne.
- Benefits: Competitive salary, staff discounts, and professional development opportunities.
- Other info: Dynamic work environment with flexible hours and career growth potential.
- Why this job: Perfect for hospitality lovers wanting to make a difference at night.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27551 - 27551 € per year.
Join our dedicated team at Holiday Inn Express - Cambourne - Cambridge West as a Night Guest Service Assistant. This full‑time, permanent role is vital to the success of Lighthouse Hotel Management, ensuring our guests enjoy a welcoming and safe environment throughout the night. If you are passionate about hospitality and enjoy working in a dynamic, guest‑focused environment, this could be the perfect opportunity for you.
Responsibilities
- Welcoming and assisting guests arriving during night hours with warmth and professionalism.
- Handling check‑ins and check‑outs efficiently using hotel management software.
- Responding promptly to guest enquiries and resolving any issues to ensure complete guest satisfaction.
- Monitoring and maintaining the security of the hotel premises throughout the night.
- Managing telephone calls and messages, directing them appropriately.
- Coordinating with other departments such as housekeeping and maintenance to ensure smooth operations.
- Maintaining accurate records and preparing nightly reports for management review.
- Ensuring compliance with health and safety regulations and company policies.
Qualifications
- Previous experience in a guest service or customer‑facing role, preferably within the catering & hospitality industry.
- Excellent communication and interpersonal skills with a friendly and approachable manner.
- Ability to work independently and make decisions during night shifts.
- Strong organisational skills and attention to detail.
- Basic IT skills, including familiarity with hotel management systems or willingness to learn.
- Flexible approach to working hours, including nights, weekends, and public holidays.
- Understanding of health and safety standards relevant to the hospitality sector.
Compensation & Benefits
- Competitive salary of £27,551.00 per annum reflecting your skills and responsibilities.
- Permanent, full‑time employment with a supportive and friendly team environment.
- Opportunities for professional development and training within Lighthouse Hotel Management.
- Employee benefits including staff discounts, pension scheme, and holiday entitlement.
- A vibrant workplace located in the beautiful Cambourne area, easily accessible from Cambridge West.
Night Guest Service Assistant employer: Lighthouse Hotel Management
At Holiday Inn Express - Cambourne - Cambridge West, we pride ourselves on fostering a supportive and friendly work environment where our Night Guest Service Assistants can thrive. With competitive salaries, opportunities for professional development, and a vibrant workplace in the beautiful Cambourne area, we ensure our team members feel valued and empowered to deliver exceptional guest experiences. Join us and be part of a dedicated team that prioritises both employee growth and guest satisfaction.
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Service Assistant role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for positions that catch your eye. The more you put yourself out there, the better your chances of getting noticed.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest service roles. Think about scenarios where you’ve gone above and beyond for a guest. Show us your passion for hospitality and how you can contribute to our team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the position and reinforces your commitment to joining our friendly team at Holiday Inn Express.
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing excellent guest service, as this is key for us at Holiday Inn Express.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Guest Service Assistant role. Highlight relevant skills and experiences that match the job description, so we can see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and enthusiasm for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Guest Service Assistant. Familiarise yourself with the hotel management software and think about how you would handle guest check-ins and check-outs efficiently.
✨Showcase Your Hospitality Skills
During the interview, highlight your previous experience in customer-facing roles. Share specific examples of how you've provided excellent service and resolved guest issues, as this will demonstrate your passion for hospitality.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest enquiries or security situations during night shifts. Prepare by thinking of scenarios where you successfully managed similar challenges in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team culture, training opportunities, and how they ensure guest satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
