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- Tasks: Engage with guests, ensuring exceptional service and memorable experiences.
- Company: Join the vibrant team at Lighthouse Hotel, known for its inclusive culture.
- Benefits: Competitive salary, career growth, discounts, and extensive training opportunities.
- Other info: Flexible shifts, employee recognition programs, and meals provided on duty.
- Why this job: Be part of a dynamic environment where you create lasting memories for guests.
- Qualifications: Positive attitude, strong communication skills, and a passion for guest service.
The predicted salary is between 20000 - 25000 £ per year.
As the General Assistant, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests.
- Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guest's needs and wants, you will go above and beyond and take pride in making every guest's experience exceptional throughout the bar, restaurant and meeting areas.
- Collaboration: You'll collaborate closely with various in-house teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
- Compliance: In line with legislation and the hotel's policies and procedures, you will understand, implement and deliver the highest standards of legal compliance regarding food safety, food hygiene and food allergens. Limiting possible cross-contamination and risk to our staff and guests catering to all cuisine needs and wants.
Requirements:
- Have a positive "can do" attitude.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
Perks and Benefits:
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and Meals provided on duty.
- Death in Service benefit for contracted employees.
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
General Assistant-CY Marriott Inverness in London employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant-CY Marriott Inverness in London
✨Tip Number 1
Get to know the hotel! Research the Lighthouse Hotel Management and its values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm about their brand.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to get comfortable with greeting guests and showcasing your friendly, approachable demeanour. This will help you shine during the interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from past experiences where you collaborated with others. Highlighting your ability to work well with kitchen staff, reception, and reservations will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant team at the hotel.
We think you need these skills to ace General Assistant-CY Marriott Inverness in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the General Assistant role at our hotel. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, take some time to research the Marriott Inverness and its unique offerings. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Guest Engagement Skills
As a General Assistant, guest engagement is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly demeanour and how you anticipate guests' needs, as this aligns perfectly with the role's requirements.
✨Emphasise Teamwork and Collaboration
Collaboration is crucial in a hotel environment. Be ready to discuss how you've worked with different teams in previous roles. Share specific instances where your teamwork skills contributed to a positive outcome, showcasing your ability to foster a harmonious work environment.
✨Demonstrate Your Flexibility and Adaptability
The hospitality industry often requires flexibility, especially with varying shifts. Be prepared to talk about your availability and any past experiences where you successfully adapted to changing circumstances. This will reassure them that you're ready to meet the demands of a 24/7 operation.