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- Tasks: Lead a team to create unforgettable guest experiences at the reception desk.
- Company: Join the Courtyard by Marriott - Luton Airport, a vibrant and inclusive workplace.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Dynamic environment with extensive training and recognition programs.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Previous supervisory experience in hotel reception and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic new vacancy for a Front Office Supervisor - Maternity cover FTC 12 months in the Courtyard by Marriott - Luton Airport. As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.
Responsibilities
- Front Desk Excellence: Lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As the face of our hotel, engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first‑time visitors into loyal fans of the hotel.
- Supervision and Training: Oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Provide ongoing training to ensure the team is equipped with the skills needed to create magical experiences for our guests.
- Problem Solving: Handle guest requests, complaints, and challenging situations with grace and efficiency, turning obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: Work closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences and foster a harmonious work environment.
Qualifications
- Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
- Excellent communication skills in English, both verbal and written; additional language proficiency is a bonus.
- Passion for delivering exceptional guest service with a friendly and approachable demeanor.
- Strong organizational skills and the ability to multitask in a fast‑paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as the hotel operates 24/7.
Benefits
- Competitive salary and opportunities for career growth within the Lighthouse Hotel management family.
- Enhanced benefits for all employees, including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Front Office Supervisor - maternity cover in London employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - maternity cover in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Courtyard by Marriott's services and amenities. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and engaging with guests, it’s crucial to demonstrate your charm and approachability. Try role-playing common scenarios with friends to boost your confidence before the interview.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will highlight your ability to handle guest requests and complaints gracefully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front Office Supervisor - maternity cover in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charm and warmth into your words. Remember, we’re looking for someone who can create unforgettable moments for our guests!
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Supervisor role. Highlight your relevant experience in hotel reception and any leadership roles you've had. This will show us that you understand what it takes to lead a team and provide exceptional service.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our vibrant work environment and the benefits we offer.
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, make sure to research Courtyard by Marriott - Luton Airport thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire and train others, as this is crucial for the role.
✨Demonstrate Guest Engagement Techniques
Think of specific instances where you've gone above and beyond for guests in previous roles. Be ready to discuss how you anticipate guest needs and create memorable experiences. This will illustrate your passion for exceptional service, which is key for this position.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling difficult situations or guest complaints. Prepare a few scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to guest satisfaction, which are vital for the role.