Assistant Night Manager in Liverpool

Location: The Halyard, Ropewalks, Liverpool

Salary: £29,636.38 per Annum

Employment Type: Full-time, Permanent

About Lighthouse Hotel Management

At Lighthouse Hotel Management, we pride ourselves in delivering exceptional hospitality experiences that delight our guests and create memorable stays. The Halyard, located in the vibrant Rope Walks area of Liverpool, is a shining example of our dedication to outstanding service and warm welcomes. We are now seeking a motivated and experienced Assistant Night Manager to join our team and play a key role in maintaining our high standards during the night shift.

Role Overview

As the Assistant Night Manager, you will be an essential part of our night operations team, supporting the Night Manager in ensuring smooth, efficient, and safe running of the hotel throughout the night. This pivotal role requires strong leadership, excellent communication skills, and a hands-on approach to problem-solving. You will be the first point of contact for guests during the night, ensuring their needs are met promptly and professionally while maintaining a safe and secure environment for all.

Key Responsibilities

• Assist the Night Manager in overseeing all night-time hotel operations, ensuring high standards of guest service and safety.
• Manage guest check-ins and check-outs during night hours, providing a warm and efficient welcome.
• Respond promptly and effectively to guest enquiries, requests, and complaints, resolving issues to ensure guest satisfaction.
• Supervise and support night staff, including housekeeping and security personnel, ensuring adherence to hotel policies and procedures.
• Conduct regular inspections of public areas, guest rooms, and back-of-house to maintain cleanliness, safety, and security standards.
• Handle emergency situations calmly and efficiently, liaising with relevant authorities if required.
• Maintain accurate records and reports related to night operations, incidents, and maintenance issues.
• Collaborate with day management teams to ensure seamless handover and continuity of service.

Qualifications & Skills

• Previous experience in a supervisory or management role within the catering & hospitality sector, preferably in a hotel environment.
• Strong leadership skills with the ability to motivate and manage a night team.
• Excellent communication and interpersonal skills with a friendly and approachable manner.
• Ability to work independently and make sound decisions under pressure.
• Good organisational skills and attention to detail.
• Proficiency in hotel management software and MS Office applications.
• Flexible approach to working hours, including nights, weekends, and public holidays.
• Knowledge of health and safety regulations related to hospitality.

Benefits

• Permanent full-time position offering job stability.
• Opportunities for professional development and career progression within Lighthouse Hotel Management.
• Supportive and friendly working environment in a vibrant, central Liverpool location.
• Employee discounts on food, beverages, and accommodation across our hotel group.
• Access to training programmes focused on hospitality excellence and leadership.

Why Join Us?

At Lighthouse Hotel Management, we believe that great people make great hotels. The Assistant Night Manager role at The Halyard offers an exciting opportunity to be part of a passionate team dedicated to high standards and guest satisfaction. If you are enthusiastic, responsible, and ready to take on a rewarding challenge, we would love to hear from you.

The Lighthouse Hotel Management team are an equal opportunity employer and encourages applications from candidates of all backgrounds.

How to Apply

Please submit your CV and a covering letter outlining your relevant experience and why you would be a great fit for the Assistant Night Manager role at The Halyard. We look forward to welcoming a new member to our team who shares our commitment to excellence and hospitality.