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- Tasks: Deliver excellent customer service and assist in front of house operations.
- Company: Join the vibrant team at Holiday Inn Express Cambourne.
- Benefits: Competitive salary, career growth, employee discounts, and extensive training.
- Why this job: Shape memorable experiences and be part of an exciting hospitality journey.
- Qualifications: Great personality, strong communication skills, and a positive attitude.
- Other info: Dynamic work environment with recognition programs and meals provided.
The predicted salary is between 11 - 14 £ per hour.
Part-time Guest Service Assistant – 16 hours a week
We at the Holiday Inn Express – Cambourne, Cambridge West, are looking for a part time Guest Service Assistant. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation.
What Are We Looking For?
- A great personality and be genuine, approachable and attentive
- A proven track record in a similar role
- Good organisation, communication and planning skills gained through previous experience
Experience Required
- Ability to work in a dynamic and fast-moving environment.
- Have high energy and a fearless do-it-yourself attitude.
- Desire to learn and develop.
- Strong communicator that loves to chat to our guests.
- Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile.
- Smart professional appearance
- A sense of humour
Nice to Have
- Hotel reception experience.
- A good working knowledge of hotel systems is desirable but not essential.
- Ability to work under pressure independently.
- Basic kitchen experience.
Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What’s In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Guest Service Assistant - Part Time employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Express and Lighthouse Hotel Management. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Guest Service Assistant role.
✨Tip Number 3
Show off your personality! The job description mentions a great personality and a sense of humour. Don’t be afraid to let your true self shine during the interview – it’s all about making that genuine connection with the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Guest Service Assistant - Part Time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the genuine you, so don’t be afraid to show off that friendly and approachable vibe that makes you a great fit for our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We love seeing how your past experiences can contribute to our vibrant team at Holiday Inn Express!
Keep It Professional Yet Fun: While we appreciate a good sense of humour, remember to keep your application professional. Use clear language and structure your application well, but feel free to sprinkle in some of your unique flair!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lighthouse Hotel Management
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Be genuine, approachable, and attentive during the interview. Share stories that highlight your positive attitude and how you’ve made guests feel welcome in previous roles.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. Practice answering common interview questions clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated with guests or team members in the past.
✨Highlight Your Organisational Skills
The job requires good organisation and planning skills. Be ready to discuss how you manage your time and tasks, especially in a fast-paced environment. Consider sharing specific instances where your organisational skills made a difference.
✨Bring a Smile and a Sense of Humour
A friendly demeanour can set you apart! During the interview, let your smile shine through and don’t hesitate to show your sense of humour. This will help convey that you’re not just capable but also a joy to work with, which is essential in hospitality.
