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- Tasks: Lead a team to create unforgettable guest experiences and manage front desk operations.
- Company: Join the Lighthouse Hotel Management family at Courtyard by Marriott.
- Benefits: Enjoy a competitive salary and fantastic perks in a supportive environment.
- Other info: Be part of an inclusive team with opportunities for growth.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lighthouse Hotel Management in Penshaw is seeking a Front Office Supervisor for a maternity cover FTC of 12 months at Courtyard by Marriott. You will lead a dedicated team to ensure exceptional guest experiences, oversee daily front desk operations, and engage with guests.
Ideal candidates will have prior supervisory experience in a hotel setting, strong communication skills, and a passion for customer service. Join our inclusive team and enjoy a competitive salary along with fantastic benefits.
Guest Experience Lead: Front Office Supervisor (FTC) employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead: Front Office Supervisor (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Courtyard by Marriott or similar hotels. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience Lead: Front Office Supervisor (FTC)
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight your commitment to customer service and how you’ve gone above and beyond for guests.
Highlight Your Supervisory Skills: Make sure to emphasise your prior supervisory experience in a hotel setting. We want to know how you've led teams, managed daily operations, and contributed to a positive work environment. Use clear examples to illustrate your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Front Office Supervisor role. Mention specific skills and experiences that align with the job description, showing us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, make sure you research Courtyard by Marriott and Lighthouse Hotel Management. Familiarise yourself with their values, services, and any recent news. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about challenges you've faced and how you motivated your team to deliver exceptional guest experiences. Be ready to discuss your approach to conflict resolution and team development.
✨Demonstrate Your Customer Service Passion
Customer service is at the heart of this role. Be prepared to share stories that highlight your commitment to providing outstanding service. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will illustrate your passion and suitability for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.