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- Tasks: Deliver exceptional guest service and collaborate with various hotel teams.
- Company: Join the vibrant Lighthouse Hotel Management family.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Inclusive work environment with recognition programs and meals provided on duty.
- Why this job: Be part of an extraordinary journey in hospitality and create lasting memories.
- Qualifications: Positive attitude, strong organisational skills, and excellent communication.
The predicted salary is between 20000 - 25000 £ per year.
As the General Assistant, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests.
Responsibilities
- Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guest's needs and wants, you will go above and beyond and take pride in making every guest's experience exceptional throughout the bar, restaurant and meeting areas.
- Collaboration: You'll collaborate closely with various in-house teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
- Compliance: In line with legislation and the hotel's policies and procedures, you will understand, implement and deliver the highest standards of legal compliance regarding food safety, food hygiene and food allergens, limiting possible cross-contamination and risk to our staff and guests catering to all cuisine needs and wants.
Requirements
- Have a positive "can do" attitude.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
Perks and Benefits
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and meals provided on duty.
- Death in Service benefit for contracted employees.
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
General Assistant-CY Marriott Inverness employer: Lighthouse Hotel Management
Contact Detail:
Lighthouse Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant-CY Marriott Inverness
✨Tip Number 1
Get to know the hotel! Research the Lighthouse Hotel and its values. When you walk in for your interview, you’ll be able to show off your knowledge and passion for their brand, which will definitely impress them.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to get comfortable with greeting guests and handling various scenarios. This will help you shine during the interview and show that you’re ready to deliver exceptional service.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past experiences where you collaborated with others. Be ready to share these stories during your interview to demonstrate how you can contribute to a harmonious work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lighthouse Hotel family.
We think you need these skills to ace General Assistant-CY Marriott Inverness
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the General Assistant role. Highlight your relevant experience and skills that match the job description, especially your teamwork and guest engagement abilities.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our hotel.
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its brand. Familiarise yourself with their values, mission, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Guest Engagement Skills
As a General Assistant, guest engagement is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly demeanour and how you anticipate guests' needs, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Collaboration
Since you'll be working closely with various teams, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a harmonious work environment and ensure seamless guest experiences, as teamwork is crucial in hospitality.
✨Prepare for Compliance Questions
Understanding food safety and hygiene is vital for this role. Brush up on relevant legislation and be prepared to discuss how you would implement these standards in your daily tasks. Showing that you take compliance seriously will set you apart from other candidates.